OnePlace is currently operational in two insurance companies.
The problem addressed in the insurance market is as follows:Â insurers and their agents (brokers) are inundated with telephone queries from customers and claimants. Brokers often have to contact insurers for information before they can respond to customers. In addition, the regulator requires that insurers and brokers to issue regular communications to their customers e.g. regarding the progress of claims.
Insurers quickly experience the benefits, i.e. reduced operating costs, Â satisfied customers and brokers, brand enhancement and regulatory compliance.
An initial study is carried out for all prospective clients to establish implementation timeframes and related costs.