Customer Information - CCTV and Surveillance Systems

By: Cctv Systems Distribution Ireland  05/12/2011
Keywords: Cctv Systems

New to our web site?

If you are new to CCTV Systems Distribution Ireland web site you can create an account at the link "register" at the right side of each web page.
Benefits of registering:
- Just put in your data once, the system will recognise you when you are coming back
- Track your order status
- Manage shopping lists
- Subscribe to newsletters of our choice
- Get special offers and wholesale discounts (on application)

All prices displayed in the shop are in Euro and inclusive of current Irish VAT of 21%, exclusive of Shipping costs (as long as not otherwise stated).
If you are a business customer from the EU and outside of Ireland we will ship VAT free as long as you provide us with a valid VAT ID. Please register for an account, choose "Exempt intra EU" for tax area and provide us with your VAT ID. After we have confirmed your details the check out will automatically deduct the VAT.
If you are a customer from outside the EU we will send VAT free. Please note that for shipments outside the EU your local customs may apply VAT and/or Duty or other Tax.
All shipments within the EU are guaranteed without any additional costs to you.

Sure, we are taking cash when you pick up your order at our warehouse in Blessington (please arrange pickup date and time before coming around). Also we accept Credit Cards (processed by Paypal or Moneybookers), Irish Laser Cards (processed by Moneybookers), Cheques and Bankers Drafts as well as wire transfer (only as a EU standard transfer in Euro - the transfer must be without additional costs to us).
Your advantage when paying by Credit or Debit Cards via Paypal or Moneybookers: these payment processors are the most secure methods to pay online. The merchant (we) will never see any financial or credit card details of you. If your payment is successful we just getting notification by Paypal or Moneybookers that your payment has been executed.
In rare circumstances (e.g. when your Paypal account is not verified) we may ask for additional identification to process your order.
Also: all cheque payments have to be cleared before we are sending out any orders to you.
Please note: all payements issued to us must be in Euro!For customers from the Republic of Ireland and Northern Ireland a C.O.D. (Cheque on Delivery) service is available.

We are delivering to Ireland, Northern Ireland, the UK (incl. Channel Islands and the Isle of Man), countries of the European Union as well as: Andorra, Gibraltar, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland. We are using Postal Services or Parcel Couriers.
Usually the orders are arriving within a couple of days (depending of your destination) but please allow up to 14 working days for certain items. We will inform you about the estimated delivery time with a confirmation email.
All orders are insured against loss and/or damage during transport.
Unlike other online stores the risk of transportation to the customer is covered by us!
But! You need to report any obvious damages to the consignment directly to the delivery driver and afterwards to us within 48 hours! Damages during transport which are not obvious must be reported to us within 72 hours after you have received your order.

You can also pick up your order at our warehouse in Blessington, Co. Wicklow, of course without shipping & handling costs.
Unfortunately as we do not have a "walk in" service, an appointment is required to pick up your order locally. Please contact us in advance to agree on a date and time.
Please note that we are not able to take credit card payments on site. So if you would like to pay your order by credit card and pick it up locally, you need to place an order via our web store and please choose "cash & carry" and credit card payment when using the checkout.

Unlike other online shops we are charging a low shipping and handling fee PER ORDER!
If we decide to split the order into several deliveries: no additional costs to you!
You are ordering several heavy or large items: no additional costs to you!
You are ordering for a small amount: no additional costs to you! There might be a minimum order amount for certain promotions or special offerings.
Fees for shipping and handling:
 
Please note: deliveries to Islands may occur a surcharge.

If you are changing your mind for whatever reason: No problem: you can always cancel your order within 30 days after you have received your order without giving a reason to us (ok, we would be grateful if you would tell us if something went wrong so we can do it better next time) and get a full refund.
But please make sure:
1. Inform us in time of your intention to cancel / return your order in writing:
email: [email protected]
fax: +353 875 1242730
or letter: CCTV Systems Distribution Ireland, Customer Services, 46 Burgage Manor, Blessington, Co. Wicklow, Ireland
2. Please do not send in items without prior obtaining written instructions from us how to send it in. You may loose your entitlement for a free return shipping. We will provide you with a return ID number and instructions how to send in the item or arrange collection.
3. The item must be in SALEABLE CONDITION!!!! and in ORIGINAL PACKAGING!!!! and unused - of course you may test the items like you could in an ordinary shop.

For complete returned orders we will reimburse all money paid incl. shipping and handling costs. For part returns we will reimburse the item value.
For the Republic of Ireland and Northern Ireland:
When your order value is more than EUR 40 (excl. shipping costs and VAT) we will also pay or reimburse the costs for the return shipping.
For all other countries please enquire about return shipping costs: [email protected]
With that return policy we are exceeding the EC Distance Selling Directive further details.

All items are covered by a 24 months factory warranty, unless otherwise stated.
When you discover a problem during the warranty please do not panic and sorry for the trouble!
Please consult the manual for the item or device.
If you do
email: [email protected]
fax: +353 875 1242 730
letter: CCTV Systems Distribution Ireland, Customer Services, 46 Burgage Manor, Blessington, Co. Wicklow, Ireland
We will try to resolve the problem remotely, of if that is not possible, provide you with further instructions and how to send in the item.
Please do not send anything in before not obtaining a return ID and written instructions from us how to send the item in.
Costs to you within the warranty period and when the failure is covered by the warranty: you just have to pay shipping costs from you to us.
Outside of warranty or when the failure is not covered by the warranty: We will provide you with a quotation and best service available.
We will be the main contact for any issues with your products brought from us during the life cycle of your product and beyond!
Please refer here to our as well.

We are here to answer all your questions:
Monday to Friday: 10am to 8pm (GMT or BST)
Saturday: 10am to 12pm (GMT or BST)
Our phone numbers:
IRL: 01 443 3386 / 087 1242 730
UK incl. NI and International: + 353 1 443 3386 / +353 87 1242 730
Blessington, Co. Wicklow, Ireland

Thank you for shopping with us.

CCTV Systems Distribution Ireland

Keywords: Cctv Systems

Contact Cctv Systems Distribution Ireland

Email - none provided

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