Help : Online Hardware.ie

By: Onlinehardware  05/12/2011
Keywords: delivery service, Online Hardware

FAQs

Shopping with us

Do I need to login to buy items?

You do not need to login to add items to a shopping cart. However, you will be prompted to login or register when you proceed to checkout.

How do I add an item to my shopping cart?

How do I see what is in my shopping cart?

How do I delete items from my cart?

How do I pay for items?

Onlinehardware accepts visa, mastercard and lazer

Will my credit card information be secure?

Onlinehardware uses a secure server which encrypts all credit card information. This is evident from our https before our web address

Customer Service

For customer service please contact us at


Phone: +353 44 937 9950

Shipping and returns

What are your shipping prices?

Cavan, Louth, Monaghan and Meath:

Up to 30 Kgs: €7 + VAT 21.5%
31 Kgs to 60 Kgs: €10.50 + VAT 21.5%

All other Counties:

Up to 30 Kgs: €10.50 + VAT 21.5%
31 Kgs to 60 Kgs: €15.75 + VAT 21.5%

International Shipping:

Please contact online hardware for a quotation

Can all my items arrive at the same time?


You can arrange for several products to be delivered on the same day. It is our
policy to arrange for all products to be delivered on the same where possible 
in order to cut down on additional delivery charges.

What if I'm out when you try to deliver?


If your item is being delivered and there is no response at the designated
address then the delivery service company will leave a card to let you know
they have tried to deliver the item to you. They will redeliver the item to you
within 7 days of the original delivery date. If there is no response at the
delivery address on the second attempt then the items will be returned to
onlinehardware.ie.

What will happen if the item I have ordered is not in stock?

What are your delivery times?

Deliveries normally occur between 7am and 6pm. The exact timing of delivery
cannot be specified
Working days are classified as Monday to Friday and exclude bank holidays
Unless otherwise stated, all deliveries will be made direct to your door. 
Items will not be delivered to multiple addresses. 
Please leave a daytime telephone number as we may contact you to arrange a
convenient delivery date / time

Can I return a product?

When you purchase online, you have a statutory right to return a product up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the item to us and we will organise a refund (excluding delivery cost). If an item is damaged or faulty please contact us and we will organise a replacement or refund.

How do I change or cancel an order?

Paint colour accuracy statement

I would like to buy some paints. How will I know if the colour will suit my room?

We've made every effort to make the colours on screen as close as possible to the ones you'll use. Unfortunately, we cannot guarantee an exact colour match. Photographs and paint swatch colours will vary depending on your screen settings and resolution.

The site is designed to help you get a better idea of your colour scheme ideas but you should always test paint before you commit to a large purchase.

Testers of our products are available from DIY stores or you can order a colour card.

Terms & Conditions

What are your terms and conditions

Terms & Conditions:

 

The following are the terms and conditions for use of the Onlinehardware.ie website or any Internet site to which the Website is linked (the "Website"). This Website is for use by people who are 18 years and over only.

 

WEBSITE: USE AND SECURITY
You are entirely responsible for any and all activities that occur under your Account which is provided to you by Onlinehardware.ie who host the transactional element of the website. You agree to notify us immediately of any unauthorised use or any other breach of security.

 

WEBSITE: PRIVACY & DATA USE
We do not hold any personal data. Instead, personal data is stored on a remote secure server and used and is the full responsibility of Onlinehardware.ie Limited who host the Website. Accordingly, if you have any questions concerning website privacy and data use, we suggest that you refer to Onlinehardware.ie.

 

WEBSITE: CONDUCT
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Onlinehardware.ie. Any copying, transmission or re-transmission of the same requires the prior written approval of Onlinehardware.ie.

 

WEBSITE: ADVERTISING
We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website or CD ROM are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

 

PRICE OF GOODS
(a) The price listed on the Website (the 'Price') for Onlinehardware.ie products (the "Products") will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
(b) The prices quoted are recommended prices, and World of Wonder retailers are to sell at prices different to those listed. Prices are correct at the time of going to press.

 

DELIVERY
We will endeavour to deliver the Products to you within 5 working days of your Account order within the island of Ireland, where this is practical. However, Products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the Products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

 

CLAIMS
When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund (excluding delivery cost).  If a Product is damaged or faulty please contact us and we will organise a replacement or refund.

 

ACCORDANCE WITH SPECIFICATION
Many of the Products are of a technical nature and it is not practical to publish detailed specifications of all the Products and keep specifications completely up to date. All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

 

SAFETY
If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

 

DISCLAIMER OF WARRANTIES
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

 

LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

  


CONTRACT 
No contract will subsist between you and Onlinehardware.ie or any partner store of Onlinehardware.ie for a sale to you of any product or service unless and until Onlinehardware.ie or the Onlinehardware.ie partner store accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Onlinehardware.ie sends the e-mail to you (whether or not you receive that e-mail).

 

MODIFICATION OF TERMS
We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time and to notify you by posting an updated version of the terms of use on the Website.

 

GENERAL
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

 

LAWS
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

 

TERMINATION
We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Keywords: delivery service, Online Hardware

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