AXA Assistance - motor breakdown assistance, roadside recovery

By: Axa Assistance  05/12/2011
Keywords: Motor Vehicle, Vehicle Breakdown, Accident Management

AXA Assistance provides a comprehensive range of breakdown products that can be tailored to meet your specific business requirements. Most products can be offered on an 'insured' or 'pay on use' basis. Vehicle breakdown

  • roadside assistance - recovery to local garage

  • nationwide recovery - recovery to the intended destination or home address (includes hotel and hire car benefits)

  • homestart cover if the breakdown occurs at home

  • with an average response time of 40 minutes, and eight out of ten vehicles repaired at the roadside, our vehicle breakdown programme offers a remarkably cost-efficient, reliable alternative to the more expensive high-profile service suppliers


Continental breakdown

  • English-speaking advisors available 24/7, 365 days a year

  • comprehensive network of European offices with multilingual staff

  • continuation of journey, alternative transport or overnight accommodation arranged for driver and passengers

  • repatriation arranged if the vehicle cannot be repaired locally


Accident assistance

  • advanced computer mapping technology to select an approved motor vehicle repairer

  • immediate recovery and transportation of immobilised vehicle, driver and passengers to their intended destination or garage

  • available in the UK and across Europe


Accident management

Comprehensive accident management services:

  • advanced computer mapping technology to select an approved motor vehicle repairer 

  • recovery of the motor vehicle to an approved repairer or the customer's chosen destination

  • hire car facility for non-fault claims


First Notification Of Loss (FNOL)

  • immediate notification of all accidents or potential claims to your claims department


Motor claims handling

  • initial notification of motor claim taken immediately, 24 hours a day 365 a year

  • full out-of-hours claims handling service, including:

  •               - making appointment with approved repair centre

  •               - arranging replacement vehicle

  •               - vehicle recovery

  •               - accident management

Uninsured loss recovery

Specialist claims management providing a fast and effective underwritten uninsured loss recovery service to recover all elements of your customer's uninsured loss claim.


Legal assistance services

Our qualified and experienced legal advisors deliver a wide range of services, advice and information relating to:

  • defence of motoring prosecution

  • the pursuit and defence of motor consumer disputes

  • vehicle ID fraud

  • £100,000 limit if indemnity

  • legal helpline

  • legal information fact sheets including the latest information on motoring offences and consumer disputes


Misfuelling insurance

  • emergency assistance if the wrong fuel is put in the vehicle (petrol for diesel, diesel for petrol)

  • specialist draining, flushing and replenishing of the fuel system, gets your customer back on the road quickly and with minimal disruption.


Lost key insurance

  • recovery to dealer if required

  • 3 day hire car facility available

  • nationwide cover


Refurbishment insurance

AXA Assistance has developed in collaboration with Complectus a new end of lease insurance product covering the refurbishment costs for returning a vehicle within fair wear and tear standards. "Lease guard" covers scuffs, chips and small dents to a vehicle up that are generally not worth claiming for on a normal car insurance policy. This product is particularly relevant to leased vehicles where defects are usually the responsibility of the lessee. An attractive extra for independent car dealerships to offer at the point of sale.

The information in this article was current at 02 Dec 2011

Keywords: Accident Management, Motor Vehicle, Vehicle Breakdown

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