Vantify Value

By: Westglobal  05/12/2011
Keywords: performance monitoring, Sla Performance Monitoring

Why Vantify?

The Business Case

Despite substantial investments in monitoring solutions, enterprises commonly fail to detect many incidents until reported by Customers – too late! An IDC report in 2007 estimated the proportion of Customer reported incidents to be as high as 40%.

Business Centric Monitoring Focus

The failure to detect incidents internally is due to traditional monitoring solutions being highly ‘technology-centric’ and focusing on individual elements or technology domains. This leads to a fragmented operational view and an incomplete and unreliable measure of overall Business Activity or Service performance and incidents. Vantify eliminates this gap.

Combining Technology and Business Centric Monitoring to Minimize Customer Incidents. Vantify Experience Centre Whitepaper

Early warning problem prevention

WestGlobal Vantify monitors software responsiveness at each step in every transaction, assuring the effective delivery of key services and instantly identifying the root cause of anomalous behaviour. Vantify provides you with real-time visibility and analysis, enabling instant detection of degradations in advance of expensive interruptions and outages.

  • Reduce outages to key transactions and services
  • Reduce costs and lost revenues due to service interruptions
  • Instantly detect performance degradations
  • Instantly react, before customers are impacted
  • Reduce time for root cause analysis and overall resolution times
  • Total Insight of each Transaction, each Step
  • Increase overall customer satisfaction

Read our blog post "High Tech Fortune Telling".

Reliability

Vantify is scalable, robust and easy to deploy. Our customers love our vision, our flexibility, our speed of response and how easy we are to work with. In one single customer installation, we can monitor all of the following:

  • 15 business Services
  • Billions of Service requests
  • 5 different types of Middleware
  • All monitored by Vantify in a single customer installation

Proven solution to industry leading customers

Vantify is proven with major enterprises to improve Customer Experience, reduce incident count and contribute to continuous and significant performance optimization in complex multi-vendor technology environments. We have the experience and tools needed to work with organisations of all sizes and industries.

Use-Case Examples – Typical business activities that can be addressed by Vantify include:

  • SLA performance Monitoring for internal, external and out-sourced service delivery
  • Sales order process including point-of-sale and partners
  • Customer & service provisioning
  • User self-care via SMS, ATM, WEB, IVR & Call Centre
  • Fized and mobile number porting requests

See our Case Studies:

Resolving long-standing problems in complex Point-of-Sale activations processes.

Keywords: performance monitoring, Sla Performance Monitoring

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05/12/2011

Product

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution. A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.


05/12/2011

Vantify Overview

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution. A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance. Reduce costs and lost revenues caused by interuptions to key transactions and services.


05/12/2011

Technology Overview

It is able to efficiently process many thousands of events per second and apply a set of CEP operations such as filtering, aggregation and enrichment to serve the overlying Customer and Service Experience modules. Vantify provides a set of templates allowing users to very easily define the event trigger conditions that should invoke some form of notification or alarm on the dashboard or via external interface.


05/12/2011

Services Overview

Over our 10 years in existence, through engagements with key telecoms and financial customers we have acquired specialist expertise in mapping the dependencies of key IT systems, business transactions and application services involving disparate hardware and software systems.