Service Management, Business and Technology, performance monitoring
Business and Technology
Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution.
A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.
- Reduce costs and lost revenues caused by interuptions to key transactions and services
- Instantly detect performance degradations
- Reduces the number of incidents by between 20% and 80%.
- Instantly react, before customers are impacted
- Reduce resolution times by up to 90 %
- Assurance of Service Delivery Performance
- Increase overall customer satisfaction
- Industry examples: Finance, Telco, Manufacturing, Retail, Healthcare
- Application examples: Cloud & Shared Services, End-User Experience, App. Performance Mgt., CMDB/CMS, IT Service Management (ITIL)
- Use-Case examples: SLA Performance Monitoring for internal, external and outsourced service delivery, Sales Order Processing (POS), Customer & Service Provisioning, User Self-care via SMS, ATM, Web, IVR & Call Center
, Business Transaction
, performance monitoring
, Service Management
, Sla Performance Monitoring
, transaction monitoring