Vantify Overview

By: Westglobal  05/12/2011
Keywords: Service Management, Business and Technology, performance monitoring

Vantify Overview

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution.

A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.

Why?

  • Reduce costs and lost revenues caused by interuptions to key transactions and services
  • Instantly detect performance degradations
  • Reduces the number of incidents by between 20% and 80%.
  • Instantly react, before customers are impacted
  • Reduce resolution times by up to 90 %
  • Assurance of Service Delivery Performance
  • Increase overall customer satisfaction

Where?

  • Industry examples: Finance, Telco, Manufacturing, Retail, Healthcare
  • Application examples: Cloud & Shared Services, End-User Experience, App. Performance Mgt., CMDB/CMS, IT Service Management (ITIL)
  • Use-Case examples: SLA Performance Monitoring for internal, external and outsourced service delivery, Sales Order Processing (POS), Customer & Service Provisioning, User Self-care via SMS, ATM, Web, IVR & Call Center

Keywords: Business and Technology, Business Transaction, performance monitoring, Service Management, Sla Performance Monitoring, transaction monitoring,

Contact Westglobal

Email - none provided

Print this page

Share

Other products and services from Westglobal

05/12/2011

Product

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution. A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.


05/12/2011

Technology Overview

It is able to efficiently process many thousands of events per second and apply a set of CEP operations such as filtering, aggregation and enrichment to serve the overlying Customer and Service Experience modules. Vantify provides a set of templates allowing users to very easily define the event trigger conditions that should invoke some form of notification or alarm on the dashboard or via external interface.


05/12/2011

Vantify Value

WestGlobal Vantify monitors software responsiveness at each step in every transaction, assuring the effective delivery of key services and instantly identifying the root cause of anomalous behaviour. The failure to detect incidents internally is due to traditional monitoring solutions being highly ‘technology-centric’ and focusing on individual elements or technology domains.


05/12/2011

Services Overview

Over our 10 years in existence, through engagements with key telecoms and financial customers we have acquired specialist expertise in mapping the dependencies of key IT systems, business transactions and application services involving disparate hardware and software systems.