Services Overview

By: Westglobal  05/12/2011
Keywords: performance management, Application Services, house consultant

West Global Performance Consultancy

Have you got a performance problem?

The system is slow” is perhaps the most infuriating and common description of a problem on a trouble ticket.  If you can’t diagnose a fault immediately that’s when you call us. If your customers or users are reporting incidents before your IT operations are aware of them, if you have a nagging worry about a process, service or system, if you have a black box application you need visibility on, if you have a known problem repeatedly causing expensive incidents or if you simply want greater visibility on how the performance of key business processes correlate to the performance of IT infrastructure, WestGlobal can help.

WestGlobal help track, diagnose, solve, predict and prevent expensive and damaging performance problems across complex IT systems. We help diagnose and prevent incidents by proactively identifying and solving problems.

IT Performance Specialists

WestGlobal are experts in performance management and root-cause analysis of performance issues in complex IT environments. Over our 10 years in existence, through engagements with key telecoms and financial customers we have acquired specialist expertise in mapping the dependencies of key IT systems, business transactions and application services involving disparate hardware and software systems.

WestGlobal use a combination of in house consultant expertise and a number of our own tools to help us identify the relationship between technology performance and the quality of service as experienced by a business.

What, exactly, do WestGlobal do?

WestGlobal have developed a core suite of tools we use as part of our consultancy engagements to identify how and where core performance issues occur across multiple technology layers. We use advanced data collection and complex event processing techniques to drastically reduce the time to resolution and ensuring the accuracy of our results. We reduce the time and money spent to diagnose a problem. On an ongoing basis our customers save hundreds of thousands in reduced number of incidents and time to fix. As well as offering immediate response to tactical issues WestGlobal offer strategic advice on IT performance management.

Keywords: Analysis Of Performance, Application Services, house consultant, performance management,

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Product

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution. A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance.


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Vantify Overview

Vantify provides enterprises with real-time performance monitoring for customer experience, business transactions and the underlying technology from a single integrated solution. A combination of Complex Event Processing and Business Transaction Monitoring yields unrivaled insight into business and technology performance. Reduce costs and lost revenues caused by interuptions to key transactions and services.


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Technology Overview

It is able to efficiently process many thousands of events per second and apply a set of CEP operations such as filtering, aggregation and enrichment to serve the overlying Customer and Service Experience modules. Vantify provides a set of templates allowing users to very easily define the event trigger conditions that should invoke some form of notification or alarm on the dashboard or via external interface.


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Vantify Value

WestGlobal Vantify monitors software responsiveness at each step in every transaction, assuring the effective delivery of key services and instantly identifying the root cause of anomalous behaviour. The failure to detect incidents internally is due to traditional monitoring solutions being highly ‘technology-centric’ and focusing on individual elements or technology domains.