Unipress Software - Help Desk Software by Web Help Desk

By: Unipress Software  05/12/2011
Keywords: asset management, Customer Support, Ticket

Auto-Route Tickets

Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organisation's business logic; based on ticket categories, technician skill set, location, department, technician availability, work load balancing, etc.

Asset Management

Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!

Knowledge Base Management

Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients, technicians, and administrators.

Ticket Submission Web Portal

Endusers can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.

LDAP / Active Directory Sync

With built-in connectivity for standard LDAP and Microsoft's Active Directory, our helpdesk software seamlessly integrates into your company's IT infrastructure. Use the Web Help Desk software to authenticate users and look up client contact info.

Performance Reporting Built-In

With Web Help Desk's robust graphic reporting tools built in, you will always know how your technicians are performing, which locations or customers are in need of extra assistance, real-time billing data, and what problem types are causing the most trouble.

Keywords: asset management, Customer Support, help desk, help desk software, Helpdesk Software, Performance Reporting, Ticket, Web Help Desk, Web Help Desk Software, Web Portal,

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Manage both hardware and software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Group various locations and departments to allow the tracking of requests from separate entities within your organisation to be centrally managed. Monitor your ticket due dates and scheduled work hours using Apples iCal on Mac OS X, Outlook 2007 or Mozilla.orgs Calendar application.