Twisted Pair: Services
Years ago we offered a telephone system that was truly the only product that could
do Least Cost Routing. What is that? Back then it was the only way to save real
money on transmission (long distance) services. It was real money when it cost nearly
$1 to call across the bay. Small businesses had thousand dollar phone bills.
We soon learned that "being able to do it" was a long way from implementation. First,
we had to learn the boundaries of the local Pac Bell zones. Second, we had to learn
how to program them into the phone system (and the programming was different for
every location). Finally, we had to learn which carriers charged how much for services,
so we could recommend a group that would add up to savings.
None of this was easy. We ended up writing our own program to calculate local and
long distance billing zones. We became one of the first telephone companies to be
an Agent for then Pacific Bell. Ultimately we learned about the practices of several
long distance companies. We became intimately familiar with not only their rates,
but also with the increments in which they billed as well as their minimum call
costs. We learned how they "ding" the customers and how to prevent that. In reality
we were the only Bay Area company that really knew how to implement true least cost
routing. We are still one of the very few companies who know how to interpret your
telephone bill to find the costs you will never notice.
Today, the cost of long distance is minimal. The amount we can save a customer for
call costs is measured in dollars not hundreds of dollars.
- Network Services. Not only do we understand the ins and
outs of voice and data networks, we can recommend carriers with a full understanding
of their true charges, true speeds and real value. When we recommend a carrier,
it is with real reasons. The converse is this: we also know which carriers are more
fluff than service. We know their sales pitches. We know the tricks and traps. We
can help you avoid costly errors.
- Costly? Didn't we just say that the rates are minimal? True, rates have never been
lower. But cost is measured in many ways. One is an insidious extra penny per call,
over thousands of calls per month. Another is productivity. How much time is being
lost in network delays? Your money is your money, and most business people want
to spend theirs wisely. That's what we provide—the experience and knowledge to assure
that you get what you pay for.
- Web Meeting. Do you host webinars? Are you paying a small
fortune monthly to do so? Maybe it's not a fortune; maybe just a few hundred dollars.
We can provide the identical ability and you can invest once in the technology instead
of paying every time. Repay the investment in a few months and bank the costs thereafter.
No, it is not another product. One of our telephone system vendors does it with
- Conference Calls. Are you one of the companies paying
up to $1 per person per minute of conferencing. The same product that gives you
Web Meeting gives you teleconferencing. How many at once? How about 100 or more,
at no conference cost? Are you paying a few hundred dollars more for conferencing
each month? Let's save that too.
- ACD. What is it? The ability to distribute incoming calls.
Most systems do some form of this. However, to get to the level we can provide,
competitors have a large surcharge. Many even require a separate system. We can
distribute calls to a group, expand the group as you may need. We can route incoming
calls by the originating number and deliver it to the proper recipient in your company.
We can even do a file lookup and deliver that information with the call? Ok, it's
not all included. But we can do it for all peanuts as long as your IT professional
can do the part which interfaces with your database. Others can't do it at all.
They have to sell an additional product. We can add reports, reader boards, supervisors—the
- Telecommuting. Do you have anybody working at home? We
can provide 100% connectivity. Not only can they log in and have all the features
of being in the office (voice mail, fax mail, email), but they can be in a call
answering group as well. Check voice mail, email and faxes on your laptop or home
PC. Being home is almost the same as being in the office.
- Mobile Integration. Is your cell phone becoming an integral
part of your business? We have software to integrate all facets of mobile commuting.
One set of software allows callers to find you anyplace you may be, including on
your cell. Set it up by time of day, by caller ID, even by your status (say, out
to lunch). Another set of software allows you to walk into the office on your cell,
place the cell phone into a cradle and transfer the cell call to another person
in the office via your office system. Yet another, quite new, software suite takes
twinning to the next level. Your PC (or laptop) literally represents your cell phone.
It doesn't merely "twin"; it marries your cell phone to your office system and makes
it part of the office system.
- Presence Management. One of our products integrates a
key fob or card RFID and a reader. You can monitor time, control access to areas
of the office, even integrate with your payroll service. The swipe of a card can
put your individual phone into night mode (playing your "Out of Office" message)
as well as punching an employee in or out. This allows you to control access to
sensitive areas. Not only do you know who comes and goes, but you can limit who
has that ability.
- Video Monitoring. Using your telecom software, you can
monitor video cameras controlling access points, hallways, etc. Now you can see
who is at the door before "buzzing" them in.
AMAZING may be the most over worked word in the English language.
Perhaps it ought to be reserved to describe some of the technologies we can provide
for you. Having amazing technology is only half the battle. Applying them to your
business is another half. Implementing them is yet another half. Three halves? That's
the way we deliver services to our clients. Services so well designed and so well
implemented, the result is like getting a bonus.
WE ARE TELEPHONE GUYS. Recently, we had occasion to review a competitor's
proposal. We noticed they were trying to be all things to all people. They sold
several brands of telephone systems, as well as security systems, video, audio,
long distance, claimed they did data networks. You name it; they sold it. We are
not those guys. We install and service telephone systems. We service only the ones
we sell. If our manufacturers allow the system to do more, we do more with them.
But we do not fool ourselves or our customers into thinking our technical staff
has the ability to learn limitless different products. Having a core set of beliefs
works for us..and our Clients.
You are the client. You deserve the best. Why not give us a call? There is no charge
to exchange ideas and to let us show you how we can help your business.
The information in this article was current at 02 Dec 2011