Communication Services And Data Services

By: Tsi Ireland  05/12/2011
Keywords: log book

Services

At Rainbow service is at the heart of all our operations. Unlike other companies we won’t abandon you after the sale. Each Rainbow customer has a dedicated account manager that is contactable 24/7 to deal with your enquiry.

We keep our customers constantly updated on emerging technologies that are relevant and suitable to your business.

Rainbow has also invested heavily in technology that to ensure you receive the quickest response should a fault occur.

We are the only independent company in Northern Ireland to operate on the Openreach WLR3Platform which ensures an automated and transparent service that is highly operationally efficient.

WLR3 allows us to monitor and test the activity of every line in real time. This means if there is ever a fault with your line Rainbow locates and diagnoses faults in real time.

Using this platform we have access to over 14,000 OpenReach engineers’ diaries, checking their availability and booking them to go the site and fix the problem.

While the line is down for repair we can divert all calls being made to that number to another number so you don’t lose any business.

We monitor the line and the log book of the engineer and therefore keep you informed in real time the status of the repair. Keeping the customer informed on the progress of the repair is particularly important to customer satisfaction. Fast response times and direct lines of communication to Openreach mean you benefit from a better service.

The WLR3 Process

You ring us with a problem

   

   

We test your lines

   

   

We Locate & Diagnose Fault

We automatically divert calls to the faulty line to another number

 

We access Openreach engineers diaries availability & book them

   

   

We monitor their log book as they fix the fault

   

   

We keep you informed on repair status

   

   

Fault is fixed

We redirect calls to original line

Want to find out more?
  • Free Phone: 0800 018 8082

Keywords: log book

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