Below you’ll find access to everything you need to know to add intelligence to your contact centre giving you superior customer service and maximum efficiency. These PureCT Server Options can be added to your PureCT Server as you need them.
A dialler specially designed for ,and guaranteed campatible with, your
For a fantastic customer service hit, or to spread your call load, let your customers hang up and hold their place in the queue for a return call.
Add dialling automation to any Windows based application,
even host access " Green Screens "
Use the intelligence in your own database to route your callers, especially the most important (valuable)ones.
Screen pop of calling customers data before the call is answered - a real customer service improving application.
Our Soft Phone provides an easy way to reliably access the complex features of your Nortel PBX and Call Centre..coming soon.
Software only IVR add-on for your Symposium, with data access and screen pop, for a fraction of the price of full IVR systems.
PureCT Server has been specially designed to enable fast and reliable addition of custom solutions for your contact centre.