CT Solutions - products

By: Ct Solutions  05/12/2011
Keywords: customer service

Below you’ll find access to everything you need to know to add intelligence to your contact centre giving you superior customer service and maximum efficiency. These PureCT Server Options can be added to your PureCT Server as you need them.

A dialler specially designed for ,and guaranteed campatible with, your

Nortel BCM

system.

For a fantastic customer service hit, or to spread your call load, let your customers hang up and hold their place in the queue for a return call.


Add dialling automation to any Windows based application,
even host access " Green Screens "


Use the intelligence in your own database to route your callers, especially the most important (valuable)ones.


Screen pop of calling customers data before the call is answered - a real customer service improving application.

Our Soft Phone provides an easy way to reliably access the complex features of your Nortel PBX and Call Centre..coming soon.

Software only IVR add-on for your Symposium, with data access and screen pop, for a fraction of the price of full IVR systems.

PureCT Server has been specially designed to enable fast and reliable addition of custom solutions for your contact centre.


Keywords: customer service

Other products and services from Ct Solutions

05/12/2011

CT Solutions - solutions

Ring up larger profits while improving customer service, retain more customers and get new customers with the intelligence of PureCT Server.. High flyers reduce costs while providing 24x7 access and premium service for premium customers.. Quickly set up high quality call centres to provide superior service at a low cost.. Eliminate traffic peaks, get better data, reduce the cost of every call..