Remote Monitoring and Management (RMM) is a set of products and services which ensure that customer switching, routing and server infrastructure are performing in accordance with business needs. This can be further extended to monitor services by intelligently grouping related infrastructure together, to highlight the impact of a failure on any given service.
The Telindus RMM Service is a full end-to-end service encompassing consultancy, design, implementation, operation and support of a comprehensive monitoring and reporting system. Where appropriate this managed service can be augmented by a specific Application Performance Management Technology to enable monitoring and management of application flows across the WAN, according to customers need.
Customer Benefits and Advantages
Telindus provides everything organisations require to ensure that their networks are closely monitored, new devices are rapidly discovered, thresholds breaches are alerted, configuration changes are logged, and network incidents are managed to resolution.
RMM has been designed to help organisations comply with ITIL requirements for IT Service Management. This includes areas such as Incident and Problem Management, Availability and Capacity Management, Service Level Management and Resource Performance reporting.
Telindus' RMM service incorporates the following features:
- 24x7x365 Service Desk
- Inventory & Asset Management
- Configuration Management
- Capacity Planning
- Management Portal
- Proactive Management
- Performance Management
- Services Dashboard
For more infromation about these features and the benefits they could have for your business, or to arrange a call back please contact us via