Customer Satisfaction | SurveyGuru

By: Surveyguru  05/12/2011

Satisfied customers spend more with you and often speak positively about you.  Building customer loyalty will help stop even satisfied customers leaving you if they see can buy an equivalent of your product or service cheaper.

So – are you listening to your customers?  Are you seeking out their opinions?

I help you seek out and hear the voice of the customer.  With this knowledge you can both capitalise on your strengths and address areas for improvement:

  • What to do more of
  • What to do less of
  • What to stop
  • What to change

The methodologies I use for this include online surveys, focus groups and interviews (face-to-face, phone & skype).


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05/12/2011

Market Research | SurveyGuru

Nervous of investing significant amounts of money in the development of your idea without knowing whether people are willing to buy it. The methodologies I use for this include online surveys, focus groups and interviews (face-to-face, phone & skype). Here are examples of the market research challenges where I can help.


05/12/2011

Students | SurveyGuru

I offer college students, who are conducting surveys as part of their research, the opportunity to avail of my professional, speedy, cost effective and stress-free survey implementation service. Students are entirely responsible for the design of their questions, the analysis of the collected data, and the interpretation of the results. So you never even show them the female questions.