Quality Management Improvement is a formal and systematic approach to the analysis and improvement of a company’s performance.
QI involves both prospective and retrospective reviews. It is aimed at improvement – measuring where you are, and figuring out ways to make things better. It specifically attempts to avoid attributing blame, and to create systems to prevent errors from happening.
QI activities can be very helpful in improving how things work. Trying to find where the ”defect” in the system is, and figuring out new ways to do things, can be challenging and fun. It’s a great opportunity to ”think outside the box”.
There are numerous industry-standard models used for quality improvements. SQS has vast experience in implementing these models. Some of the most commonly used include:
- Six Sigma (DMAIC)
- CQI: Continuous Quality Improvement
- TQM: Total Quality Management
These models all focus on the same goal: overall improvements in process and product. They are forms of ongoing effort to make performance better.
Depending on the industry vertical, quality efforts may focus on different topics. For example, one industry may focus on product failures or work-related injuries. For administration, the focus may be on increasing efficiency or reducing re-work. Taking into consideration the industry sector, SQS applies its best practices and models to satisfy your requirements for quality improvement.
The customer’s benefits at a glance:
- Transparent processes
- Clearly defined roles and responsibilities
- Standardisation of processes and the associated independence of people
- Increase in product quality and efficiency within the company