Interactive Voice & Video Response (IVVR) Solutions

By: Speechstorm  05/12/2011

Products & Services

Our ultimate goal is to design a phone self-service experience that will help you maintain existing customers, help win new ones and have competitors struggling to keep up with your innovative approach to premium customer service.

To this end, we have responded to industry needs by developing the

IVVO

Phone Self-Service Suite. The IVVO Suite is made up of a blend of ‘best fit’ touch-tone, interactive voice and video (IVVR) products that can work independently but can also be deployed together for a complete, seamless self-service portfolio for customer phone calls.

IVVO speech applications: Like having your best agents on duty 24/7 ] body=[The IVVO speech suite consists of different categories of speech applications that manage both inbound and interactive outbound customer calls for your contact centre. These speech applications are designed to work either stand alone or can dovetail into other applications and your current contact-centre environment as required.]" style="vertical-align: middle; font-family: arial; font-size: 20px; font-weight: bold; color: #ABABAB; cursor: pointer; padding: 5px" /> IVVO interactive voice and video (IVVR): Adding the “show” into the telephone self-service equation] body=[IVVR adds a new multimodal dimension to the caller experience. Not only does the caller hear traditional IVR voice menus, but they can now see menu choices to expedite the call. The user interacts with a real-time video stream by pressing DTMF buttons on his terminal (typically a mobile handset) or speaking an answer. IVVO IVVR applications and services deliver compelling and exciting content for consumers.]" style="vertical-align: middle; font-family: arial; font-size: 20px; font-weight: bold; color: #ABABAB; cursor: pointer; padding: 5px" /> IVVO Control Centre: Self-management, no more reliance on IT] body=[SpeechStorm provides you with an easy to use web based console that enables business users to make real time changes (such as uploading new content) efficiently monitor performance and maintain all aspects of the video IVR and speech applications to help ensure high service availability.]" style="vertical-align: middle; font-family: arial; font-size: 20px; font-weight: bold; color: #ABABAB; cursor: pointer; padding: 5px" /> IVVO Framework] body=[Our Foundation framework is the underlying framework that supports all SpeechStorm’s speech applications and allows our unique web-based console to be tightly integrated with the applications.]" style="vertical-align: middle; font-family: arial; font-size: 20px; font-weight: bold; color: #ABABAB; cursor: pointer; padding: 5px" />

By combining the familiar Interactive Voice Response (IVR) self-service environment with SMS, speech recognition and video content utilising the capability of 3G networks and handsets, we provide a myriad of ‘best fit’ multimodal solutions to deliver optimum customer self-service and deliver real value to organisations and their customers.

Delivered how you want it
All of our solutions are available either as or . On Demand includes capabilities for a , transactional capacity or minute based pricing models.