SouthWestern is a market leader in providing a range of quality services to both public and private sector organisations. We specialise in delivering end-to-end business process solutions that deliver real value to our clients. Our service offerings are based around our four pillars of Customer Relationship Management, Finance & HR, Public Sector and Financial Services.
We also provide a range of support services which strengthen delivery of services to our clients. We have a robust service management and reporting framework forming a governance structure by which each contract is managed, this governance structure forms the foundation of the SouthWestern service offering. Our experienced and knowledgeable management and professional services teams offer superior Business Process Outsourcing (BPO) consulting services to deliver excellence in everything we do for our clients; our consulting services form the ‘roof’ of our service offering.
We manage over 5 million customer calls per year and throughput over €6 billion per year in transactions for our clients. We process over 4 million documents, 111,000 pay slips and over 100,000 claims on an annualised basis.
Our ability to deliver on the requirements of today but to also evolve and transform ourselves to deliver on the requirements of tomorrow has ensured we have developed long term sustainable relationships with our clients.