If you require a dedicated after sales service, then Sord Data Systems can provide on-going maintenance on Servers, desktops, printers and plotters, Switches, Hubs and Routers.
On-site contract support staff: If you require short or long term technical support staff to bolster your own resources or to carry out additional support functions, Sord Data Systems can provide experienced personnel with the relevant experience for your site.
Network Support and Maintenance
The Network Discovery Service (NDS) brings together the information that is paramount for the support and maintenance of our client's network. This information give our client the inventory required for management and control of their IT Infrastructure.
The NDS allows Sord Data System Technical staff to familarise themselves with both the configuration and location of all your LAN and WAN based systems. Sord Data Systems can promptly react to resolve any issues that may arise with equipment of the Asset Register.
Sord Data Systems provide complete network support through our Customer Care Management System. This system allows the customer to call or e-mail in the problem or speak to an engineer in-house with the relevant expertise who can talk through the problem and make a decision how best to resolve it with the minimum down time.
Depending on the support package, Sord Data Systems can dispatch an Engineer to the customer site or can remotely resolve issues using our Remote Control Management Software with remote support procedures. These are tailored to each customer's site to allow the fastest possible response.
Remote Control Management
Today Business Critical Networks need proactive support to allow the continuous flow of vital data to the people who need it. Sord Data Systems offer a service to our client to remotely manage their sites allowing us to react to situations on site before they ever happen. Checking the integrity of their network to monitor potential points of failure. For example, a Server running low on Disk space or a disk that is about to fail.
Sord Data Systems have fully qualified personnel in all aspects of networking form the server right through to the desktop over the local or wide area network. We can deploy these skills remotely as a valued added service to your internal IT support structure at the required level to suit your needs (short or long term).
On Site Management
S.D.S. can provide the complete on-site maintenance package to our customers Network Software/Hardware. The technical engineers are fully certified on the products we install onto our customer sites giving them access to the most up to date information. This allows fast resolution of any issues that may happen on site, through their own in depth knowledge or access to the right people to answer any queries they have.
Cabling Sord Data Systems can provide the End to End cabling solutions, we specialize in Certified CAT 5e/6 and Fiber Installations to support 10/100 and Gigabit Ethernet. Unlike other companies Sord Data Systems do not sub-contract out the cabling aspect of the project, giving our customers a single point of contact for management over the installation and commissioning of both the active and passive equipment of the installation.
Planning: We survey the site in detail then design the various options for the customer to meet their budget. We provide easy to manage and flexible systems that can be adapted to your continued requirements.
Design services: The site survey will form the basis of a cabling service design document. This will include an evaluation o the current cabling infrastructure and details of the proposed solution, together with CAD schematics of the building layout and cable runs.
Installation: Once the cabling design is agreed, our dedicated technical team of cabling engineers, under the guidance of a designated project manager, will perform the installation. The project manager acts as a single point of contact between the customer and Sord Data Systems, coordinating the responsibilities of any other contractors, if required.
Cabling Infrastructure Support: This can be incorporated into a support contract giving one access point as part of your complete support package. Sord Data Systems have strategic partnerships in Enterprise networking with the leading vendors. Through continuous dialogue at the Developmental, Technical and Commercial levels within these organizations we can share with you, the latest Industry announcements, trends, and strategic directions within the IT sector.