User Desk | Web-Based Support

By: Sophis  05/12/2011

Sophis Userdesk is a web based helpdesk platform that provides Sophis users with a console to generate requests to Sophis consultants when they need support on Sophis software.
The support desk is a single point of contact for Sophis users who need help.
Sophis Userdesk guarantees a highly reactive response and follow-up on behalf to our clients

Immediate benefits of the Userdesk include:

  • A "real time" view of all pending activities (numbers, issuers, current status)
  • A view of the request’s progress that can be shared between the client and Misys Sophis, with a clear history of the messages posted in the system
  • A Guarantee that "behind the screen" there is somebody to handle and escalate your requests according to its priority
  • Capabilities to handle requests worldwide (EMEA, Asia, USA) as consultants have access from each Misys Sophis location
  • Report on demand or schedules for all client requests

Misys Sophis uses statistics from the Userdesk to improve its software and/or documentation in the areas that require the highest level of support.



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