Training, Help Desks, User Support, Forums

By: Sophis  05/12/2011
Keywords: PROJECT MANAGEMENT, service and support

As part of its commitment to excellent customer care, Misys Sophis has developed a broad range of services for clients. Our approach is to be as flexible as possible in the way that we support our customers.

Take our project delivery service, for example. Misys Sophis has excellent project management skills and works alongside its clients to ensure implementation and upgrade projects are always delivered on schedule.

Clients can entrust the whole project to Misys Sophis, or deliver it with a mix of in-house and Misys Sophis staff.

Other services include:

  • access to market leading partners who can help with consulting, service and support
  • access to complementary third party software and data providers

Keywords: PROJECT MANAGEMENT, service and support

Other products and services from Sophis


User Desk | Web-Based Support

Sophis Userdesk is a web based helpdesk platform that provides Sophis users with a console to generate requests to Sophis consultants when they need support on Sophis software. A view of the request’s progress that can be shared between the client and Misys Sophis, with a clear history of the messages posted in the system. The support desk is a single point of contact for Sophis users who need help.


Training | Training Programme | Training Courses

The Sophis Institute will enable better alignment of product functionality with client workflow, business processes and specific implementation needs, while also creating more opportunities for the resolution of client issues and concerns, notably regarding product development.


Knowledge Centre and Developer Community

The purpose of the Toolkit Forum is to create a community allowing its members to exchange information for the technical implementation of new product developments and customisations, as well as the resolution of client issues. As part of its commitment to world class customer service, Misys Sophis has created a knowledge center called the Toolkit Forum to facilitate contacts between toolkit developers involved in Misys Sophis developments.


Client Area | Documentation and User Support

Comprising technical writers with a background in Computer Science, English, Journalism and Communications, the team is committed to the continued improvement of Misys Sophis documentation. The Misys Sophis documentation team, based in Dublin, develops the documentation for the entire Misys Sophis Product Suite. Sorts, filters and search engines to help you to retrieve documentation related to your product version, modules, servers,.


Implementation Services | Project Management

Depending on the structure of a project, a team of highly skilled Misys Sophis consultants can either work side by side with external consulting companies or work directly with customers. Misys Sophis is fully compliant with the 4.2 FIX protocol to link to execution systems and uses XML/FPML for all financial products and asset classes to link with other systems.