Client Area | Documentation and User Support

By: Sophis  05/12/2011

Documentation team

The Misys Sophis documentation team, based in Dublin, develops the documentation for the entire Misys Sophis Product Suite. Comprising technical writers with a background in Computer Science, English, Journalism and Communications, the team is committed to the continued improvement of Misys Sophis documentation.

The team develops documentation for 100+ Misys Sophis software releases every year, liaising closely with the quality, research and development teams at Misys Sophis as well as our business analysts. The team also implements feedback received directly from customers and from our consultants in the field.

The multilingual team come from many different countries, including Ireland, America, Canada and Hungary.

Our client area

All documents produced by the team can be found on the Misys Sophis online client area, a dedicated web site accessible from
This allows clients to search, access and download technical documentation through a user-friendly interface.

Some of the client area features include:

  • Sorts, filters and search engines to help you to retrieve documentation related to your product version, modules, servers,.
  • The ability to download documents specific to your version with a new full text search engine in the documentation section
  • Local servers for faster download available for every region (Europe, Asia, North America)
  • Latest marketing information, news, press releases, case studies, user group updates, road maps and module overviews
  • A set of Frequently Asked Questions

Other products and services from Sophis


Training, Help Desks, User Support, Forums

Misys Sophis has excellent project management skills and works alongside its clients to ensure implementation and upgrade projects are always delivered on schedule. As part of its commitment to excellent customer care, Misys Sophis has developed a broad range of services for clients. Access to market leading partners who can help with consulting. Access to complementary third party software and data providers.


User Desk | Web-Based Support

Sophis Userdesk is a web based helpdesk platform that provides Sophis users with a console to generate requests to Sophis consultants when they need support on Sophis software. A view of the request’s progress that can be shared between the client and Misys Sophis, with a clear history of the messages posted in the system. The support desk is a single point of contact for Sophis users who need help.


Training | Training Programme | Training Courses

The Sophis Institute will enable better alignment of product functionality with client workflow, business processes and specific implementation needs, while also creating more opportunities for the resolution of client issues and concerns, notably regarding product development.


Knowledge Centre and Developer Community

The purpose of the Toolkit Forum is to create a community allowing its members to exchange information for the technical implementation of new product developments and customisations, as well as the resolution of client issues. As part of its commitment to world class customer service, Misys Sophis has created a knowledge center called the Toolkit Forum to facilitate contacts between toolkit developers involved in Misys Sophis developments.


Implementation Services | Project Management

Depending on the structure of a project, a team of highly skilled Misys Sophis consultants can either work side by side with external consulting companies or work directly with customers. Misys Sophis is fully compliant with the 4.2 FIX protocol to link to execution systems and uses XML/FPML for all financial products and asset classes to link with other systems.