Services | Sintel

By: Sintel  05/12/2011

We specialise on the SharePoint Platform. Whether you are looking to implement SharePoint or need assistance with your existing environment we can help you get the best value. Our consultants can help you maximise your return on investment by helping you build a scalable and manageable infrastructure capable of meeting all your business needs.

Have you implemented SharePoint or planning to and not sure where to start?

You may have ideas about what you need but not sure how best to implement them.

We can help with planning an infrastructure that is capable of meeting your needs and scalable to handle your future requirements. We use mockups and graphical aids to tease out what you need rather than bombarding you with pages of text.

Looking for something different?

We can also redesign existing applications in SharePoint which enables the support of such applications to be covered under normal SharePoint support.

Got SharePoint and want to know how best to use it?

We provide training on numerous Microsoft products and technologies. This training can be provided both on and off site depending on the individual client’s requirements.

The training we provide ranges from simple end-user courses and train-the-trainer programs to system administrator training and can be customised to meet specific client requirements.

Depending on the particular course or program attended users will have access to some or all of the following:

• Student Handouts

• PowerPoint Slides

• Exercise Workbooks with sample exercises

• Quick Reference Guides

Regardless of the complexity of your query we are here to help!

All our consultants are industry certified and have real world experience with implementing SharePoint based solutions in organisations of all sizes.

Want regular support?

No problem! We offer a number of plans to suit all organisations ranging from a number of hours to monthly or annual support agreements.

Sintel provides direct access to all our consultants meaning you don’t waste time as your support tickets get escalated up the chain, you get access to the people who can help you!

 

Support Process

If you choose Sintel as your provider of all things SharePoint the same team of consultants that are involved in delivering your project will also be the ones assisting with any support issues. This approach minimises response times and to ensures the best return on investment for you.

As part of setting up your support plan one of our consultants will come onsite to meet with you and discuss your specific requirements. We will then document your environment to create a profile for you on our support site giving you a login which you can use to raise support queries and view the status of any existing queries.

The following are typical examples of the types of areas that customers leverage us for support.

  • Information Management & Governance
  • Taxonomy and Best Practice
  • Web Part issues and code debugging
  • Workflow design and troubleshooting
  • System Hot Fixes, Service Packs and event monitoring
  • System security issues and assistance with list, library and site creation/maintenance
  • Branding including MasterPages, themes and page layouts

Remote Access

To support our clients Sintel use Citrix GoToAssist as it provides user friendly and secure access to their environments.  GoToAssist provides fast support to our clients and reduces the time required to resolve support queries allowing us to see what your issues is. As the service is web based no large installation is required on the clients side meaning we can quickly setup a session to assist you.