Enterprise - ServiceSource

By: Servicesource  05/12/2011
Keywords: Life Sciences, Healthcare And Life Sciences

Common Challenges

Software, hardware, and tech-based healthcare and life sciences companies that operate across geographies and business lines often face poor renewals performance on maintenance, support and subscription contracts due to:

  • Core data quality issues. Information about your installed base may be maintained in multiple systems – resulting in fundamental data quality issues that hamper your ability to optimize service revenue.
  • Mismatched systems. Compounding your data problems, the systems that run your business are most likely product-focused and not built to manage and optimize service revenue, which is a very different business process. We find that most of our customers are trying to manage renewals with spreadsheets. That’s right. They were managing 20% or more of their total revenue from spreadsheets.
  • Limited visibility. As a result, it will be difficult to obtain an accurate and real-time view of your global renewals performance. At best, you may be able to see information related to one specific geography or business unit.
  • Limited infrastructure and coverage. Operating your recurring service revenue business on an enterprise scale also requires significant infrastructure investments, such as extended language coverage, which you may be unable to make.

Keywords: Healthcare And Life Sciences, Life Sciences,

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Solutions - ServiceSource

In 10 years of delivering service revenue solutions across various countries, industries, and sales channels, ServiceSource has attained an unmatched level of expertise that empowers our customers to achieve unprecedented service revenue performance. In fact, we increase customers' contract renewal rates on average by 10 to 25 percentage points, and in some cases up to 40 points, dramatically increasing their revenue and profits.


Overview - ServiceSource

Our industry leading solution can tackle virtually any challenge you face in increasing revenue from maintenance, support, and subscription contracts—and we deliver it on a unique pay-for-performance basis. Best of all, you can trust us to meet your specific requirements, because our bold pay-for-performance model means we only get paid on the sales that we close on your behalf.


Direct Sales - ServiceSource

Dedicating sufficient resources to renewals across your entire customer base can be difficult, particularly for smaller customers or international markets. When your company sells through a direct sales force, you may face the following challenges. Poor visibility into services sales pipeline.


Channel Enablement - ServiceSource

With our Channel Enablement solution, you can benefit from improvements in renewal revenues, partner satisfaction, and visibility into channel performance in as little as 60 days. We establish a dedicated renewal sales team that drives the renewal process with your channel partners to immediately improve and close service renewal sales. Service Channel Sales & Management.


Reseller Sales - ServiceSource

Technology resellers and distributors face continual challenges in meeting vendors' expectations and hitting margin and rebate targets. Your sales force is well-trained to sell products, but they may lack the expertise in selling services. Difficulty covering the entire customer base. Competing priorities within the sales force. Lack of good data about service renewals.


Subscription Lifecycle - ServiceSource

Your company may be growing rapidly – but this growth may outpace your ability to drive adoption and renewals across your entire customer base. The number of SaaS and subscription offers in the market is growing rapidly – creating more alternatives for your customers. Increased competition and low switching costs.