By: Sentient  05/12/2011
Keywords: flight tracker

Phone Payment Systems, Automated Voice Surveys, Hosted Workforce Managment, Fligt Tracker Information, Hosted IVR solutions, Call Centre services, Advanced Voice Recognition

Hosting Delivers Rapid Access To 'Pay As You Use' Services.
Using a consultative approach to every project Sentient quantifies the business case and the key measures for success. Working with clients in the UK and Ireland allows us to continuously refine and improve the system to maximise call containment and meet caller needs.
Software as a Service Model
Sentient offers IVR and workforce management tools as managed services, Sentient's IVR services are best-in-class, designed to allow the client to adopt innovative solutions without the usual capital outlay, IT resources and business risk associated with complex IVR deployments. Self service complements existing customer contact options for clients and significantly reduces the overall cost of a contact when compared with using a live call centre agent. Enabled with voice recognition, the Sentient platform offers a number of pre built services which automate standard customer interactions.
Redefining the Client Relationship
Hosting key services for a client fundamentally changes the vendor customer relationship. For a successful project there must be true teaming, cooperation and ongoing partnering. Sentient monitors activity and through regular client reviews, refines the application and blends the self service option with other client service channels.
Innovation in Services and Delivery
Sentient is constantly striving to deliver innovative services in a number of sectors using the core technologies of Speech Recognition, Text to Speech, Voice over IP and mobile technologies. Combining these complementary components is allowing our research and development team to change the way in which diverse consumers access services and information.
Flight Tracker
Flight Tracker is a new service launched with Ryanair, the largest carrier in Europe, it combines speech recognition with the delivery of real time flight information over SMS. It is a B2C service designed to save time for anyone meeting a Ryanair arrival at all UK and Irish airports. See it in action at:
Assistive Technology for the Speech Impaired
Through a subsidiary, Easytalk Limited, Sentient has developed a unique call relay service. The Sitris project is the culmination of a 2 year R&D effort part funded by Enterprise Ireland and the European Union. This unique hybrid Web/Telephony application allows people who are speech impaired to use the ordinary telephone. Recently launched in the US. Sitris is a patented solution designed to gives easy access to natural text to speech voices using a web flash interface. SItris is an example of Web 2.0 functionality integrated into the traditional telephone networks. You can try out Sitris at:
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Keywords: flight tracker