We try our very best to offer a two day delivery service on all orders received between 8.30am Monday and 1.00pm Thursday but this is not a guaranteed service. Otherwise, the delivery time for orders is approximately 3 to 5 business days from receipt of order.
For larger orders of multiple storage packs or over 50 individual boxes, longer delivery periods may be required. You will be contacted to confirm longer delivery times prior to dispatch if this is necessary.
Please note that we do not deliver at weekends. If no-one is available to accept the delivery a card will be left to inform you how you can collect your parcel or arrange re-delivery. It then becomes your responsibility to contact the relevant delivery company to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to you not being available. If you wish the items to be left at a location in your absence, and you have a specific dry area in which they can be left, at either your premises or a neighbour's, please ensure to leave a signed note for UPS, indicating precisely where the item(s) should be left. If a note is not left in your absence, we cannot guarantee delivery. Alternatively, orders can also be collected from one of our conveniently located storage centres - please call our customer services department on 0800 083 4948 for further information. Our packing materials are distributed by UPS. For an update on your parcels progress, please contact our customer services team during our office hours (8am-6pm Monday to Friday & 9am-5pm Saturday) and they will check on the status of your delivery.
If you are not completely satisfied with the items you receive, please return unused items to us (within 30 days of receipt) and you will receive a full refund for the cost of the merchandise, less delivery costs. If you receive damaged goods or the items you received were not the items ordered we shall refund the delivery cost and arrange for the items to be returned to us at our cost. Your credit card will be credited within five working days of the merchandise being received back at our facility. All storage packs must be returned unopened. All returns require a return authorisation number. Please contact our webshop customer service department on freephone 0800 083 4948 for return address and authorisation number.
If the items in question were purchased at a store and not online, as long as the items are unused and undamaged, we will either exchange or refund the items as appropriate at the store where the purchase took place, upon the production of a valid receipt.