Rigney Dolphin recognises that our client’s customers are the lifeblood of their businesses. The way to protect and grow their customer base - and ultimately its profitability - is to build strong customer relationships through delivery of superior quality service and to meet customer needs better than the competition. The CRM approach adopted by Rigney Dolphin focuses on maximising value for our clients and their customers.
The Rigney Dolphin CRM team have participated in tailored CRM training and have developed their relationship and service skills, to enhance their customer interactions. As part of the Rigney Dolphin CRM Framework, Rigney Dolphin has set up a Business Intelligence function.
A team of highly skilled analysts interpret customer information and distribute it to the manager or business area in both our own contact centres and in the businesses of our clients for action.
Services provided as part of our CRM offering include:
- Customer Insights & Analysis
- Customer Satisfaction Indexing
- Net Promoter Score Indexing
- Market Research
- Life cycle management
- Churn Reduction programmes
- Lead Management