QuadTech Services & Support

By: Quadtech  05/12/2011
Keywords: Technical Support

Our commitment: deliver a superior level of customer service at every touch point. Because no two presses are exactly alike, QuadTech creates solutions for your specific needs. From preventive maintenance to on-site system audits and remote diagnostics, we help you optimize performance and produce the best results possible.

These are just some of the ways we fulfill our customer commitment through dedicated services:

Worldwide Service & Support

Maximize your productivity with the support of a dedicated team of experts located all over the world. We offer a technical support call center, not a paging service, that is manned 24 hours a day, seven days a week. Plus, our Parts Department stocks and maintains an abundant inventory to ensure minimum downtime for your QuadTech systems.

Technical Training

We stay on top of industry trends and new technologies and pass that knowledge on to your operators through customized training on every QuadTech product.

Performance Proven™ Guarantee

Nothing less than the best results possible. That’s the goal we set for ourselves. That’s the performance our solutions deliver for you. Our Performance Proven Guarantee details the performance you can expect for your specific application. And then we deliver it!

Proactive Care™

The sooner an equipment problem is detected, the more likely it can be solved without costly downtime. Proactive Care takes an industry leading approach to remote diagnostics by having skilled technicians monitor your equipment 24/7 to proactively identify and resolve issues before they become problems.

Service Advantage™

With your customers demanding ever higher levels of efficient, quality press performance, you're constantly challenged to make more of your equipment, workers and processes. To give you that competitive advantage, QuadTech is systematically extending our range of services. Service Advantage offers you a proactive way to keep your equipment yielding peak performance from its first to last day of production.

Keywords: Technical Support

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Other products and services from Quadtech


QuadTech® Products

For commercial printers, newspaper publishers, packagers, converters and publication gravure printers, QuadTech products consistently raise the bar for functionality, efficiency and reliability. QuadTech® Color Control System with Instrument Flight® & SpectralCam. QuadTech® Color Control and Web Inspection System with AccuCam. We help you minimize makeready waste and environmental impact. QuadTech® Register Guidance System with MultiCam.


QuadTech Service & Parts

Our Parts Department stocks and maintains an appropriate inventory in our offices around the world to help keep your QuadTech systems operating at peak productivity. Our field service representatives are located all over the world for quick response times when a service call is necessary. We can help you troubleshoot your equipment and diagnose problems remotely. Our technical support call center is not a paging service.