"I believe in giving praise when deserved, and wish to put into writing my satisfaction with the Phasa 20/40 machine you have just commissioned on site.
Firstly, the machine was available to try at your premises on time, and the quality of the parts was what I expected, within the cycle time estimated.
Secondly, the modifications we decided to carry out as a result of the trial were carried out within the time quoted, and the delivery of the machine was on time. The packaging of the machine and tooling was robust, and certainly not skimped on.
Thirdly, The machine was supplied complete with a very comprehensive technical file and operator instructions. In my past experience I have often had to remind suppliers for these.
Finally, the commissioning of the machine was very professional.
The in depth and knowledge of ……. the structure of his training was impressive, and is a credit to your company. Our operators and maintenance technician were very happy with the tuition.
Thanks for taking the problem, and providing a full and completely painless solution. I am sure from what I have seen that the machine will live up-to our expectations in service! Please pass on these comments to the team involved". - Nifco