Video Mystery Shopping
Video mystery shopping allows clients to view for themselves the reality of customer experiences.
An invaluable training tool, the real power of video mystery shopping is to effect fundamental change in the quality of service and sales delivery to customers.
The reality of customer experiences is captured using covert state-of-the-art video & audio recording equipment. Evaluations are conducted nationwide by fully trained mystery shoppers. Recordings are digital which ensures the highest quality of picture and sound.
Each evaluation is subjected to a rigorous quality control procedure and can be accompanied by a detailed mystery shopping report.
Take your mystery shopping programme to the next level. We deliver full colour video format and perfect audio which allows you to see and hear your staff in action. We also provide advice on how to use this powerful tool positively and in a way that motivates staff to provide excellent service to your customers.
Audio Mystery Shopping
Customer calls or visits are seamlessly recorded in Digital (MP3) format and simply accessed via a link on the mystery shopping report. This approach not only provides companies with objective, fact-based research, but also enables managers to listen back to exactly what frontline staff said to customers, and how they reacted to customer queries.
We are currently offering FREE Video Mystery Shops in exchange for being able to host edited versions of these videos on our website as samples. Edited versions can be viewed beforehand and are subject to agreement.