We provide proven mystery shopping programmes resulting in increased sales performance and higher service standards for your business. PAN’s service includes detailed analysis and interpretation of mystery shopping findings, including targeted conclusions and recommendations.
Our unique know how, as Ireland’s first specialist mystery shopping company, allows us to provide the best value to you. Our experienced team works closely with clients to implement action plans that drive frontline improvements to your business.
PANnet, our unique market leading mystery shopping system, employs cutting edge online technology to offer you real-time web based reporting.
Enables systematic monitoring of competitor activity and Key Performance Indicators. Competitor Tracker is cost effective and targeted research, supplying the latest market information on competitor sales, service strategies and performance.
Sales and Service Compliance Audits accurately record whether correct internal or regulatory procedures are being implemented on the frontline. Compliance issues can include; closing techniques, fees & costs information, sales techniques to ensure against mis–selling, documentation compliance & provision etc.
The key to franchise success is that the customer experience and product offering in all locations conform to set standards. Our Franchise Monitor is specifically designed to test the uniformity of every aspect of the customer experience. Everything from telephone contact, point of sale material, branding, signage and all aspects of service delivery is measured and benchmarked nationally.