By listening carefully to our customers and understanding how they work, we can develop technological solutions to fill needs that may not be generally recognized. This innovative approach allows us to create solutions tailored to the needs of our customers.
Northwoods creates its Compass Software® suite of applications to serve Human Services agencies exclusively. Compass Software solutions help agencies operate more efficiently and save time and money. An independent researcher recently found that our solutions can save each case manager as much as 16 minutes per re-determination interview, eight minutes per inquiry that requires them to access the case file, and two and a half minutes for each document dropped off at the front desk.
Manages scheduled appointments and walk-ins while improving client service and communication between the front desk and caseworkers. Supervisors can easily monitor wait-times and intervene, if necessary.
Compass Appointments Kiosk™
Reduces lines at the front desk by allowing clients to self-check-in for scheduled appointments.
Provides easy-to-use scanning and indexing at the point where the document enters the agency, whether that is the front desk, the mail room, and at the workers’ desks.
Compass Self-scan Kiosk™
Powered by Compass Capture™, this self-serve kiosk saves front desk workers time and reduces lines by allowing clients to perform their own document drop-off scanning.
Automates and simplifies the paper-based forms process, speeding interviews and significantly lowering agency costs.
Easily updated store of case and client information for quick reference and to auto-populate information to forms and other applications.
Empowers case managers to accomplish most of their daily tasks from a single application.
Provides nearly, instantaneous access to electronic documents through our Compass Pilot™ interface. No more lost documents or delays requesting a folder from the file room.
Brings automation and trackable workflow to many of the routine duties workers perform that have significant impact to the client and agency.