By: Northwoods Consulting Partners  05/12/2011
Keywords: software solutions, compass, front desk

By listening carefully to our customers and understanding how they work, we can develop technological solutions to fill needs that may not be generally recognized. This innovative approach allows us to create solutions tailored to the needs of our customers.

Northwoods creates its Compass Software® suite of applications to serve Human Services agencies exclusively. Compass Software solutions help agencies operate more efficiently and save time and money. An independent researcher recently found that our solutions can save each case manager as much as 16 minutes per re-determination interview, eight minutes per inquiry that requires them to access the case file, and two and a half minutes for each document dropped off at the front desk.

Compass Appointments™
Manages scheduled appointments and walk-ins while improving client service and communication between the front desk and caseworkers. Supervisors can easily monitor wait-times and intervene, if necessary.

Compass Appointments Kiosk™
Reduces lines at the front desk by allowing clients to self-check-in for scheduled appointments.

Compass Capture™
Provides easy-to-use scanning and indexing at the point where the document enters the agency, whether that is the front desk, the mail room, and at the workers’ desks.

Compass Self-scan Kiosk™
Powered by Compass Capture™, this self-serve kiosk saves front desk workers time and reduces lines by allowing clients to perform their own document drop-off scanning.

Compass Forms™
Automates and simplifies the paper-based forms process, speeding interviews and significantly lowering agency costs.

Compass People™ 
Easily updated store of case and client information for quick reference and to auto-populate information to forms and other applications.

Compass Pilot™
Empowers case managers to accomplish most of their daily tasks from a single application.

Compass Documents™
Provides nearly, instantaneous access to electronic documents through our Compass Pilot™ interface. No more lost documents or delays requesting a folder from the file room.

Compass Tasks™
Brings automation and trackable workflow to many of the routine duties workers perform that have significant impact to the client and agency.

Keywords: compass, Compass Software, front desk, software solutions

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Press Release

With over 450 employees and 53 locations statewide, the BCSE wanted to improve communications between its county.



If you are attending the Public Children Services Association of Ohio Annual Conference in Columbus this month, stop by our exhibit to see CoPilot™, it’s a revolutionary new way to take your work with you into the field. Best of all when you return to the office, it does the file work for you?-indexing and.


Professional Services

Northwoods team members are responsible for the business process analysis, software configuration, and testing, as well as training of key agency personnel and rollout support for an agency-designated number of centers or units. Our staff includes former human services professionals who understand how agencies work, as well as project managers, technical and engineering staff, trainers, and support specialists.