Enterprise Self-Care | MobileAware

By: Mobileaware  05/12/2011
Keywords: Decade Of Experience

The mobile phone is a game-changing tool in commercial transactions, providing real-time support for an optimal shopping experience, whether online or together with brick-and-mortar retail establishments.  Mobile commerce is in hyper-growth, fueled by the surging popularity and capabilities of smart phones.

MobileAware has over a decade of experience in delivering carrier-grade mobile solutions to some of the largest airline, banking and retail enterprises in the world, and provides intuitive, compelling and responsive interactive mobile commerce experiences for virtually any mobile device.

Airline Mobile Self-Care

Airlines are aggressively embracing the mobile phone as their strategic customer engagement channel, substantially reducing costs by shifting flight check-in and other day-of-travel queries, ticket sales and customer support from GDS, airport desks and call centers to mobile phones.

Airline Mobile Self-Care puts real-time travel information into the hands of passengers, allowing them to independently and easily manage their travel plans. It reduces monthly customer care costs by deflecting basic queries to an intuitive mobile self-care channel and allowing live agents to focus on customer queries that require agent attention. Customer satisfaction and retention are improved by providing passengers with an attractive, intuitive customer care channel available whenever and wherever they need it.

Airline MSC increases revenues through up-sell opportunities by offering similar revenue generating services as kiosk or web channels, such as premium seat reservation, confirmed upgrades and flight changes, and daily Airline lounge passes.

Keywords: Decade Of Experience

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