By: Micros Fidelio  05/12/2011
Keywords: Global Distribution, Comprehensive Product Knowledge

Since there are no third parties involved, you have access to our comprehensive product knowledge coupled with efficient communication paths. We are committed to continually improving our products and processes in order to offer superior support to our customers and to help them continually find innovative ways of enhancing interactions with their customers.

With a global distribution and service network in place, our support and service package serves the entire spectrum: from major internationals, regional chains and local independents
to single-site installations, centralised global enterprise applications and even completely hosted solutions. Our support and service professionals offer advice and expertise at every stage so that you can maximise your return on investment (ROI) and reduce total cost of ownership (TCO).

Keywords: Comprehensive Product Knowledge, Global Distribution

Other products and services from Micros Fidelio


Hosting & Database Services

The MICROS-Fidelio outsourcing or hosting infrastructure and partnership enable your company to take advantage of our wider capabilities and resources in research,development and consulting to solve your specific business and IT challenges, increase your strategic effectiveness and implement better ways of doing business.


Application Services

We have a three-tier support infrastructure consisting of local level 1 support teams backed up by highly specialised level 2 experts who operate from our regional support centres in Ireland and Germany. In addition to supporting our own applications, MICROS-Fidelio provides reliable and competitive operating system and network-related support and on-site service based on your maintenance contract.


Managed Services

During a communication session between the Store level Server and the central SFTP Host, MF Deployment Manager automatically checks for new updates, verifies that it is current, and then downloads the files and generates logs for return. EM Bureau is an innovative suite of applications and service that allows the hospitality operator to focus on running their operation rather than spending hours in the office managing their Point of Sale system.


Implementation Services

Our team works to understand and integrate the full potential of MICROS products to meet the organisational and business requirements of the client. Our implementation process provides customers with project management, consultation, installation, technical services and on-site training. Training and Live Support Services.


Development & Customisation

Integrating the customer’s existing payroll, accounting, inventory and other systems to core MICROS products provides a smoothly integrated solution that sets us apart from other vendors. With its in-depth knowledge of MICROS products and the hospitality industry, MICROS Professional Services provides on-site consulting for its customers’ specific projects.


Project Management

The team, consisting of Programme Managers, Project Managers and a Project Office team, are trained in Prince 2 and PMI and all have a strong background in your business sector, whether it be hospitality or retail. This means that a detailed plan will be available to manage the next phase on the plan plus those activities required to enable following phases to commence on time.


Consulting Service

IT plays a vital role for hoteliers, chains or investors in finding the appropriate solution to manage the different operations of the Hospitality industry efficiently in order to meet or to exceed current customer needs and outshine the competition.