Project Management

By: Micros Fidelio  05/12/2011
Keywords: PROJECT MANAGEMENT, Project Managers, project planning

Our Project Managers work to understand and integrate the full potential of MICROS products to meet your business requirements. Together, this partnership will ensure the MICROS implementation is planned and executed successfully, on time and on budget.

MICROS UK Project Management Team has a wealth of experience in delivering MICROS-Fidelio solutions to our customers. The team, consisting of Programme Managers, Project Managers and a Project Office team, are trained in Prince 2 and PMI and all have a strong background in your business sector, whether it be hospitality or retail.

Managing Your Project

Your MICROS Project Manager is your representative within MICROS. They are tasked with understanding your needs and then implementing a solution which meets your requirements.

Project planning will be performed using a ‘horizon’ approach. This means that a detailed plan will be available to manage the next phase on the plan plus those activities required to enable following phases to commence on time. This will ensure that plans are current and constantly reviewed against the overall project timescales and objectives.

MICROS can tailor it’s Project Management offering to suit your requirements through a choice of packages

Standard Package - Project Office

• Resource allocation

• Hardware and software shipping

• Gathering all required information in order to successfully complete the project

Bronze Package - Project Management

• All services from Standard Package

• Attendance at Site Startup meeting

• Review and advice on your project plan

Silver Package - Project Management

• All services from Bronze Package

• Project Initiation / planning together with customer PM

• Establishing implementation and training plans as standard

• Change / Issue and escalation management

Gold Package - Programme Management

• All services from Silver Package

• Taking full project ownership (Budget, Time, Resources)

• Full project lifecycle responsibility

• Single point of contact for customer during project implementation

The MICROS-Fidelio PM team is the client representative tasked with determining and implementing the exact needs of our customers. The PM team has the ability to adapt to the various internal procedures of our contracting party, and to form close links with the nominated representatives. It is essential that the key issues such as cost, time, quality and customer satisfaction are realised.

The PM team provides a mixture of professional project management and program management. Both of these competencies are available across all MICROS-Fidelio subsidiaries, dealers and direct customers.

Keywords: Bronze Package, Escalation Management, Programme Managers, Project Initiation, PROJECT MANAGEMENT, Project Management Team, Project Managers, project plan, project planning, Resource Allocation, Training Plans,

Other products and services from Micros Fidelio


Hosting & Database Services

The MICROS-Fidelio outsourcing or hosting infrastructure and partnership enable your company to take advantage of our wider capabilities and resources in research,development and consulting to solve your specific business and IT challenges, increase your strategic effectiveness and implement better ways of doing business.


Application Services

We have a three-tier support infrastructure consisting of local level 1 support teams backed up by highly specialised level 2 experts who operate from our regional support centres in Ireland and Germany. In addition to supporting our own applications, MICROS-Fidelio provides reliable and competitive operating system and network-related support and on-site service based on your maintenance contract.


Managed Services

During a communication session between the Store level Server and the central SFTP Host, MF Deployment Manager automatically checks for new updates, verifies that it is current, and then downloads the files and generates logs for return. EM Bureau is an innovative suite of applications and service that allows the hospitality operator to focus on running their operation rather than spending hours in the office managing their Point of Sale system.


Implementation Services

Our team works to understand and integrate the full potential of MICROS products to meet the organisational and business requirements of the client. Our implementation process provides customers with project management, consultation, installation, technical services and on-site training. Training and Live Support Services.


Development & Customisation

Integrating the customer’s existing payroll, accounting, inventory and other systems to core MICROS products provides a smoothly integrated solution that sets us apart from other vendors. With its in-depth knowledge of MICROS products and the hospitality industry, MICROS Professional Services provides on-site consulting for its customers’ specific projects.


Consulting Service

IT plays a vital role for hoteliers, chains or investors in finding the appropriate solution to manage the different operations of the Hospitality industry efficiently in order to meet or to exceed current customer needs and outshine the competition.



With a global distribution and service network in place, our support and service package serves the entire spectrum: from major internationals, regional chains and local independentsto single-site installations, centralised global enterprise applications and even completely hosted solutions.