Consulting Service

By: Micros Fidelio  05/12/2011
Keywords: Hotels, Information Technology, Food Service

MICROS-Fidelio EAME Account Services

Service starts prior to your investment

Information technology in the hospitality sector is growing and developing very fast. IT plays a vital role for hoteliers, chains or investors in finding the appropriate solution to manage the different operations of the Hospitality industry efficiently in order to meet or to exceed current customer needs and outshine the competition.

Different operations may be lodging (including individual hotel sites, central reservation systems and customer information systems in the hotels), table-service and quick-service restaurants, and business food service operations.

Our professional Account team helps you to identify the right solution for your business purposes and to simplify and enhance the IT infrastructure of your hotels.

MICROS-Fidelio client benefits at a glance

  • You have a single point of contact in MICROS-Fidelio UK & Ireland
  • Standardised processes
  • An assigned Service Delivery Manager and Project Manager
  • Fast escalation handling and local support
  • Service in 100 EAME countries

Keywords: Account Services, Customer Information Systems, Food Service, hospitality industry, Hotels, Information Systems, Information Technology, Investment information, Reservation Systems

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Hosting & Database Services

The MICROS-Fidelio outsourcing or hosting infrastructure and partnership enable your company to take advantage of our wider capabilities and resources in research,development and consulting to solve your specific business and IT challenges, increase your strategic effectiveness and implement better ways of doing business.


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We have a three-tier support infrastructure consisting of local level 1 support teams backed up by highly specialised level 2 experts who operate from our regional support centres in Ireland and Germany. In addition to supporting our own applications, MICROS-Fidelio provides reliable and competitive operating system and network-related support and on-site service based on your maintenance contract.


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Managed Services

During a communication session between the Store level Server and the central SFTP Host, MF Deployment Manager automatically checks for new updates, verifies that it is current, and then downloads the files and generates logs for return. EM Bureau is an innovative suite of applications and service that allows the hospitality operator to focus on running their operation rather than spending hours in the office managing their Point of Sale system.


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Implementation Services

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Project Management

The team, consisting of Programme Managers, Project Managers and a Project Office team, are trained in Prince 2 and PMI and all have a strong background in your business sector, whether it be hospitality or retail. This means that a detailed plan will be available to manage the next phase on the plan plus those activities required to enable following phases to commence on time.


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Services

With a global distribution and service network in place, our support and service package serves the entire spectrum: from major internationals, regional chains and local independentsto single-site installations, centralised global enterprise applications and even completely hosted solutions.