Service | Service

By: Macadam Equipment  05/12/2011
Keywords: Downtime Costs

At Jim Macadam Equipment we understand the importance of fast, reliable service as downtime costs you money. For this reason we heavily invest in our service department to ensure that all of our customers get the best service thus ensuring the shortest possible downtime. Our new state of the art workshop with state of the art welding bay, electrical repair centre and precision tool area backs up our claims, proving our investment in being the ultimate service provider.

Engineers and Training:

With over thirty years experience in the servicing of construction equipment, we have the knowledge as well as the technical equipment required to make a speedy diagnoses in breakdown situations. Our engineers are trained and kept up to date on a constant basis. We believe so much in training our staff that we have built a dedicated training room Our Service department is complemented by our extensive parts department which stocks a wide range of parts and accessories.

Monitoring:

Jim Macadam Equipment Ltd. is constantly monitoring and adjusting to our customers needs. We now have dedicated administration staff in our service deptartment allowing other individuals to focus on key areas of service and customer satisfaction.

Success:

The success of your business demands solutions that minimize downtime, reduce costs and keep your equipment running at peak performance and with our new range of Tier 3 engines we are lowering costs further. By offering a wide range of solutions, services and products, we help you lower costs, increase productivity and manage your business more effectively. CASE machines are famous for their reliability. The parts required for routine maintenance are supplied promptly thus ensuring that you maintain your investment in optimal working condition. You can be sure of our personal attention along with the support of our dedicated and experienced team.

Short lead times and proven logistics:

All general maintenance parts will be ex stock, non stock items within the next working day.

Depth of inventory:

We maintain an inventory of more than 10,000 parts. Our professional inventory management and continuous performance controls are the cornerstones of our commitment to you.

Genuine parts for highest return-on-investment:

Using genuine CASE parts ensures the optimal productivity of your CASE machine and flawless compatibility between your machine and its parts. Through their use, you can be guaranteed the highest operating performance, the protection of your investment and the highest trade-in allowance or resale value from your machine. We are equipped with the experience, knowledge, software and staff to effectively achieve these goals.

Keywords: Downtime Costs