Business Articles « Business Training Courses Ireland Consultancy Management Training development

By: Optimum Results  05/12/2011
Keywords: training courses, management training, business training

Business Articles « Business Training Courses Ireland Consultancy Management Training development

Haven’t noticed that new year spark in your staff? Post Christmas blues?
Bad staff or just good staff completely burnt out?

Lets not forget the stress that your staff can be under over the holiday period and during the day to day running of the business. Computer glitches, deadlines, heavy workloads, large scale assignments, an empty ball point pen, a squeaky chair, unwelcome personas and the amount of caffeine consumed during the working day can all add up to an unmotivated, stressed out, uninspired workforce, and an un stimulated workforce is not going to get the job done right.

So your work force definitely need an Al Pacino ‘Any Given Sunday’ style pep talk; but how are you going to deliver your own?

Firstly show your staff that you care about them and their stress levels, maybe meet with them individually or in small groups to discuss their work demands and priorities, help your staff asses the importance of each task and not have them believing everything has to be done at once.

From sitting down with your staff you may become aware of issues or problems within the workflow or business that you may not have been previously aware of.

Lead by example and focus on the bright side, put the positive over negative. Be realistic and be aware of negatives but identify the positives and attempt to redefine the issue, encourage the same outlook from your staff.

Give your staff enough freedom to comfortably go out for lunch or take short breaks to refresh and be better prepared for the challenges of the day.

Training, developing skills and staying on top of technological and sector trends boosts employees confidence, enthusiasm and also their quality of work.

Support your staff, cheer them on. Praise and acknowledgment will boost confidence, enthusiasm and drive your staff. Acknowledge busy periods and encourage your staff.

Most staff are well aware of corporate models and slogans for improving business and staff performance and sometimes such attempts can be considered condescending which can results in staff automatically shutting down to any attempts at implementing them.

Energising staff and boosting morale should not be implementing a model every couple of years, it should be an ongoing everyday task that will sure enough result in better workflow and a more productive work force.

Peter McInnes

The number of claims brought by disgruntled employees who have been dismissed by reason of redundancy has grown exponentially in the past few years and there in no sign of any drop off in the rate of referrals to the Rights Commissioner Service (RCS) and the Employment Appeals Tribunal (EAT).

With a possible award of up to two years’ remuneration, reinstatement or re-engagement available to employees who have been unfairly dismissed, it is important to have an understanding of the main legal provisions surrounding redundancy issues in order to minimise exposure to legal claims. So, what can employers do to protect themselves from a successful redundancy claim?

Do act reasonably andconsult with employees before implementing the redundancies. A clearly defined consultation process should be put in place and redundancies should not be presented to employees as a fait accompli. Also, consider whether the proposed redundancies constitute a “collective redundancy” under the Protection of Employment Act 1977, in which case the employer is obliged is consult with and inform employees in a prescribed matter.

Do use objective selection criteria, for example, last in first out, qualifications/training, flexibility etc. The selection process should be documented and the criteria applied consistently across all departments. An employer must be able to justify why a particular person was selected for redundancy and the decision should be based on objective grounds which are unrelated to the individual concerned, for example, last in first out (LIFO). Employers should tread with caution if using criteria such as attendance records, which may inadvertently discriminate against an employee who has been on sick leave, or disciplinary records, which may be regarded as a double penalty.

Do have a business case for the redundancy process. An employer should be able to produce documented evidence for the reasons for the redundancies, for example, revenue figures, lost contracts, increased use of technology.

Do offer employees alternative roles, if any exist.

In O’ Kelly v XSIL Limited [UD 1086/2007]the Tribunal held that the claimant had been unfairly selected for redundancy and ordered his reinstatement. The Tribunal’s decision was based on a number of issues including: (i) the process used in selecting staff for redundancy was based on a template in relation to qualifications, skills and disciplinary record but neither the template nor documentary evidence in relation to the financial position of the company were produced before the Tribunal; and (ii) there was no meeting with the claimant, no discussion with him about the selection criteria and no discussion about suitable alternative roles. 

Do consider alternatives to redundancy put forward by the employees and be in a position to demonstrate that consideration was given to any such suggestions.

In Sheehan & O’ Brien v Vintners Federation of Ireland [EAT, 2008],the EAT awarded compensation of €43,000 to each claimant on the basis that the employer did not consider the cost cutting proposals put forward by the claimants as an alternative to redundancy.

Do consider offering an ex gratia sum in excess of any statutory redundancy entitlement in exchange for a compromise agreement signed by the employee waiving his/her entitlement to take a claim against the company. This may go against the grain if an employer believes it has done nothing wrong but bringing a claim is a very simple exercise and employers may find themselves expending a considerable amount of time, effort and costs defending a claim they could have compromised for a smaller amount.

Don’t create a “sham” redundancy. Often employers use the recession as an excuse for getting rid of nuisance, or underperforming employees, usingredundancy as a pretext. However, it is critical that this approach is resisted as it is the role, and not the person, that is made redundant and most “sham” redundancies are eventually revealed as such.

Don’t try tomake an employee on maternity, adoptive or parental leave redundant.

Don’t discriminate!  Selection for redundancy should not be based, whether directly or indirectly, on discriminatory grounds i.e. gender, age, religion, race, family status, marital status, membership of the travelling community, disability or religion.

The information in this article was current at 02 Dec 2011

Keywords: Business Articles, business training, business training courses, Consultancy Management Training, management training, Management Training Development, training courses, Training Development,

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