Total Power Solutions - Service Support Solutions

By: Total Power Solutions  05/12/2011
Keywords: Power Solutions

Plan - Design -Implement - Maintain

As part of any power and cooling strategy, there are number of key phases that need to be completed in order to be sure that the correct solution is achieved. These main phases are:

Plan

Design

Implement

Maintain

While each phase is of equal importance, it is essential that no matter how thorough and successful the initial phases are, once the solution is implemented, it is imperative that a service plan is put in place in order to maintain the solution at its optimum performance and reliability. The level of service plan required should reflect the criticality of the application and also be suited to the power and cooling solution in place.

Service plans would typically start at Factory Warranty and extend up to an Onsite Maintenance Agreement with defined response times to include replacement spare parts as required, included in one fixed annual cost. 

Here at Total Power Solutions we can work with you to build a service plan best suited to your aplication, taking into consideration your application criticalility, budgets and onsite requirements. The basic levels of service include

Extended Factory Warranty    

Extend the standard factory warranty for up to 3 years beyond standard warranty

Preventative Maintenance Visit 

Onsite Preventative Maintenance visit carried out to suit you either during normal or after normal hours.

Onsite Contract with Defined Response

All our onsite service contracts offer:

  • One Preventative Maintenance Visit
  • 7x24hr Technical Support
  • Defined response - Field Service engineer will visit your site within a defined period in response to emergency situations of either

        > Next Day

        > Next Business Day

        > Within 4hr

In addition to this we can also include optional cover for Replacement Spare Parts

Keywords: Power Solutions

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