Solution for efficient service management based on ITIL (ISO 20000)
advanced ServiceManagement system effectively supports IT service management (ITSM). The effectiveness of deployed information technology will increase along with the benefits. The solution is based on ITIL (ISO 20000) and on standard processes of the Service Life Cycle.
The quality of service depends on crucial measures of how quickly and efficiently the requirements of co-workers or customers can be fulfilled. From the user perspective this means simple collection of incident reports, transparency of processing, as well as quick resolution of the problem.
Responsibilities of the service team are essentially: assignment of responsibility, prioritization, administration and fast access to service knowledge, as well as communication and controlling. advanced ServiceManagement is the central management tool responsible for controlling of IT services. According to ITIL requirements, it differentiates with respect to incidents, problems and changes.