Efficient and solution-oriented customer support
advanced CustomerSupport is a total solution for optimal client assistance offering extended functionality for quick problem resolution on all levels of customer service. Focused on the goal of prompt and precise response to all inquiries, advanced CustomerSupport serves as the main instrument to increase customer satisfaction.
Active resolution of problems and/or answers to customer inquiries is a strategic success factor - not only in the service sector. The requirements of customer service rise parallel with increasing competitive pressure. Last, but not least, good customer support is a quality asset. advanced CustomerSupport reinforces all levels of customer service.
The main objective is to assist customers with problems and questions as quickly and precisely as possible. Available InstantServices module makes for a simple and resolute self-help mechanism. An integration with external service provider is possible with use of the CallCenterPortal feature. Consequently, a significant part of customer inquiries can be answered by the first level of support.