Information and Referral Service - Immigrant Council of Ireland

By: Immigrant Council  05/12/2011
Keywords: Legal Service, Social Welfare, referral service

Thursday, 02 September 2010

Contact: 01 674 0200

Telephone Service Opening hours:

Monday:      10am - 12.30pm.

Tuesday:     10am - 12.30pm and 2pm - 4.30pm.

Thursday:    10am - 12.30pm and 2pm - 4.30pm.

Friday:         10am - 12.30pm.

The service is closed all day Wednesday and on Monday and Friday afternoons.

The Immigrant Council of Ireland’s (ICI) Information and Referral Service offers comprehensive and detailed information about a broad range of issues related to migrants’ rights and entitlements and the Irish immigration system.

Each year, the ICI deals with enquiries and requests for information and assistance related to immigration and integration issues from about 10,000 individuals and 250 organisations.

Since 2005, the Citizens Information Board has funded a dedicated telephone helpline to enable its nationwide network of Citizens Information Centres to contact the ICI directly. In this way, the ICI works with the centres’ staff and volunteers when responding to enquiries about immigration issues and provides updates on policy and procedural changes to the system.

Contact Details

The Information and Referral Service can be contacted by telephone on

01 674 0200

on Mondays, Tuesdays, Thursdays and Fridays from 10am to 12.30pm and 2pm to 4.30pm. The service is closed on Wednesdays.

Callers with complex cases may be referred to the ICI’s Legal Service. Consultations with the Legal Service are by referral and appointment only.

The Information and Referral Service can help with enquiries about:

• family reunification

• EU citizens’ rights to freedom of movement

• work permits/green card permits

• student visas

• tourist visas/visitors’ visas

• trafficking

• permission to remain

• regularisation of immigration status

• business permission

• deportation

We can refer people to the appropriate organisations for information about:

• accommodation

• social welfare

• healthcare

• domestic violence support services

• employment issues

• voluntary return programmes

• equality legislation

• asylum

The service is confidential.

Keywords: Information And Referral Service, Irish Immigration, Legal Service, referral service, Social Welfare

Other products and services from Immigrant Council


Legal Service - Immigrant Council of Ireland

Clients are referred to our legal service through our Information and Referral Service or via other practitioners or organisations. The ICI does not provide legal advice or representation in relation to applications for refugee status or subsidiary protection. This is a free, but limited, service for particularly complex situations or cases that give rise to specific policy concerns.