Harmony Services

By: Harmony Hypnosis  05/12/2011
Keywords: hypnotherapy, Customer Satisfaction Guarantee


The Harmony Guarantee:

All clients will receive the first 30 minutes of the initial consultation for free. Immediately following the initial consultation you will also be introduced to hypnosis. As our customer satisfaction guarantee to you, if you are not entirely satisfied following Session 1 (excludes smokers) with any aspect of our service or if you decide that hypnotherapy is not for you, you are under no obligation to proceed further and you will be entitled to a 100% refund. The same applies to our workshops and seminars in that if after the first hour of the first session you are not entirely satisfied with any aspect of our service you will be entitled to a 100% refund.



Harmony Membership :

When you become a Harmony Member, you will automatically receive money off vouchers and free hypnosis reports as our introductory gift to you. To become a member simply sign up to our mailing list now.



Harmony Prestige Membership :

When you attend a therapy session, seminar or workshop you automatically become a Harmony Prestige Member. As a Prestige member you receive many more benefits including fantastic deals on our longer therapy programs, free products and further empowering information and reports. You will also automatically join our Prestige Referrals System whereby as a mark of our continued appreciation you are rewarded with money off vouchers for every person you refer on to us.



The Harmony Mission Statement :
To enrich peoples’ lives with services and products that inform, educate and empower.


The Harmony Vision :
To establish, maintain and advocate standards of excellence and ethics for the Profession.


Harmony Values :

• Trust and confidentiality are the foundation of Harmony Hypnosis. • We are independent, impartial and honest.

• Clients are at the heart of everything we do. • We take pride in delivering quality, excellence and value for money.

• We respect our clients and celebrate their individuality and diversity.

• We believe that Hypnosis is not opposed to conventional medicine but is an excellent adjunct to traditional treatment.

• We aim to be open and transparent with the therapeutic strategy that clients can expect and the likely costs involved. In line with this commitment we voluntarily publish all our costs information online.

• We adopt an eclectic approach to therapy and integrate many different sources, systems and styles to our work and ‘fit the therapy to the client’ as opposed to ‘fitting the client to the therapy’.

• If something is not within our expertise or range of experience we may advise you to attend your G.P. or refer you to one of our many ‘Harmony Friends’ (local chiropractor, acupuncturist, nutritionist, support group etc.)

• We will continue to update our knowledge by conducting research and attending training courses to ensure we comply with our many Continuing Professional Development obligations.



Range of Issues :

Some of the issues that can be effectively reduced or resolved with hypnotherapy include the following:

Anger, Anxiety, Attracting Abundance, Accomplishing Goals, Addictions, Alcohol Abuse, Assertiveness,

Bed Wetting, Blushing, Body Image, Breast Enlargement, Burping,

Cancer, Claustrophobia, Concentration, Confidence, Control Issues, Creativity,

Deep Relaxation, Dentist Fears, Depression, Driving Anxiety, Dyslexia,

Easing Someone from your mind, Eating Disorders, Ego Strengthening, Energy, Exercise Motivation,

Face Lift, Fears (including cats, commitment, confrontation, criticism, failure, friday 13th, heights, needles, public speaking, rejection and spiders), Fibromyalgia, Forgiveness, Frustration,

Gambling, Golf Improvement, Grinding Teeth,

Hair Loss, Healing Visualisations, Humour,

Irritable Bowel Syndrome, Impatience, Incontinence, Infertility, Insecurity, Insomnia,

Jealousy, Loss of a loved one,

Memory Enhancement, Nail-biting, Metabolism, Motivation,

Nervousness, Nightmares, Obsessive Behaviour,

Pain Relief, Panic Attacks, Peak Performance, Positivity, Procrastination, Psoriasis, Psychic Ability, Public Speaking,

Reaching Goals, Relaxation, Self Esteem, Self Hatred, Self Sabotage, Sensitivity, Sexual Libido, Sexual Performance, Shopping Addiction, Shyness, Snoring for the listener, Sports Enhancement, Stress Reduction, Tinnitus, Worry.



Standard Terms and Conditions :


General Services:

Harmony Hypnosis agrees to render ethical, competent services to the Client, to the best of their abilities and within the limits of their professional knowledge and training. However, Clients should understand that results can vary among individuals. The Client remains ultimately responsible for his/her own decisions, actions, choices, and emotions, during and after participation in the therapy or program. The services to be rendered may consist of a variety of processes and may incorporate questions, visualisations, pretending, writing or drawing, role-playing, breathing instructions, eye movement instructions, take-home assignments, and physical movement. Procedures will be explained to the Client in advance and will be conducted only with the Client’s consent. The Client has the right to ask questions about any process and to discuss any concerns before, during or following these processes. The Client has the right to refuse to participate in any process at any time. The Client has the right to accept or reject instructions, advice, interpretations, or suggestions made by Harmony Hypnosis at any time. The Client understands that noncompliance with therapy or program instructions may reduce the possibility of success.



Limits of Clinical Hypnosis:

Hypnotherapy or clinical hypnosis, like any other form of psychotherapy or counseling, is not an exact science. Hypnotherapy/clinical hypnosis is not a panacea or a magical cure for any ailment or problem. A hypnotherapist has no unusual powers or abilities and merely attempts to communicate so as to facilitate the client’s ability to think in a focused manner. Harmony Hypnosis makes no claims or guarantees as to the success of hypnotherapy/clinical hypnosis methods, whether the client will experience trance, or the degree of trance that the client will experience. There are a small number of methods for conducting hypnotherapy, and some methods may be more effective than others with any particular individual. Finding the most helpful method may be a trial and error process. Individuals vary as to suggestibility and hypnotisability, and results can be influenced by many factors including the clients’ personality, motivation, mood, and health. The Client acknowledges that he/she may or may not remember everything the Practitioner says during the hypnotherapy process.



Medication :

Clients must not reduce, amend, change or stop medication (prescribed or otherwise) while receiving services from the Practitioner, unless such decision is made and supervised by the Clients General Practitioner or other related health professional. Any health/medication concerns should be discussed with the client’s G.P. or other health care professional.



Use of Audio Recordings :

As a service to Clients, Harmony Hypnosis will provide audio recordings, solely for the Client’s possession and use, to reinforce hypnotic approaches to the Client’s stated outcomes. Since such recordings include instructions for relaxation, clients must not play the recordings in a moving vehicle or when operating machinery or potentially dangerous equipment. Clients must not play or listen to the recordings when providing direct supervision to a small child or incapacitated adult. Audio recordings must not be reproduced or used for commercial purposes or financial gain. Audio recordings produced by Harmony Hypnosis are for the Client’s personal use. If the client allows others to listen to audio recordings provided by Harmony Hypnosis, then Harmony Hypnosis is in no way responsible for outcomes or results.



Risks:

The Client acknowledges that there may be slight risks associated with Therapy services. During the process, the Client may experience some uncomfortable emotions or review some unpleasant memories. The Client may find his/her chosen outcome difficult to implement. The Client acknowledges that making personal changes in behaviour, thinking and emotions through psychotherapy, counseling, and coaching sometimes requires learning by trial and error and that he/she may make mistakes or experience some confusion or setbacks in the process. The Client acknowledges and accepts these risks.



Confidentiality/Privacy and Record Keeping/Inspection :

Written notes and a file will be kept by Harmony Hypnosis and should the Client require a copy of the same he/she may request the same in writing with a fee of €10 for copying and postage. The date of the request and the Clients signature must be included within the written request. Upon receipt of such written request Harmony Hypnosis will endeavor to provide copy notes to the Client within a reasonable period, usually 28 days. All therapeutic discussions and the contents of the notes and file will be kept strictly private and confidential at all times unless the written consent of the Client is provided consenting to disclosure of the same.



Fees and Concessionary Rates:

Fees will be paid immediately following each session unless the Client takes advantage of special concessionary rates and agrees to pay for a number of sessions in advance. Fees which are offered at concessionary rates are non-refundable. If the client has paid in advance he/she will forfeit fees by ending participation in the remaining sessions.



Referrals to Other Service Providers:

If Harmony Hypnosis recommends that the Client seek the services of other service providers including ‘Harmony Friends’, the Client is at liberty to comply with or reject such recommendations. The Client will not hold Harmony Hypnosis accountable or liable for the conduct of those care providers to whom the Client is referred.



Cancellation Policy:

At least 24 hours notice is required of appointment cancellation. One free emergency cancellation will be permitted for each Client. If subsequent cancellations occur a €50 cancellation fee will be applied and program sessions will not resume until cancellation fees are discharged in full.



Telephone Consultations:

Ordinary telephone enquiries incur no charge however therapeutic phone consultations are also available by pre-arranged appointment between 9am to 9pm on weekdays and 1pm to 6pm at weekends. Telephone consultations will be charged as follows: 1 Hour = 10 Units of 6 minutes each. Cost per 6 minute Unit €10. For emergencies outside the normal working hours as stated above (including public and bank holidays) consultations will be charged at €25 per Unit.



Grievances or Complaints :

In the event of a grievance the Client should attempt resolution with the Practitioner by telephone. Upon notification of a grievance the Practitioner will invite the Client to attend a free resolution meeting within 28 days. In the event that no solution can be reached orally, the Client should submit their grievance in writing to the Practitioner within 7 days of the Resolution Meeting. A written response to the grievance will be returned to the Client within 28 days of receipt of the written grievance. In the unlikely event that the grievance cannot be resolved the Client should thereafter contact the Irish Hypnotherapy Association, Brandra Cross, County Laois.



Mediation :

If any dispute arises between the parties, and without prejudice to the above mentioned grievance and complaint procedures, the parties will meet in a good faith effort to resolve the dispute within 56 days of a written request from one party to the other. If the dispute is not resolved at that meeting, the parties will attempt to settle it by mediation. Unless otherwise agreed between the parties, the mediator will be nominated by the Irish Hypnotherapy Association. To initiate the mediation a party must give notice in writing (“mediation request”) to the other party [ies] to the dispute requesting mediation. The mediation will start not later than 72 days after the date of the mediation request. No party may commence any court proceedings / arbitration in relation to any dispute arising out of these terms and conditions until it has attempted to settle the dispute by mediation.


The information in this article was current at 02 Dec 2011

Keywords: Customer Satisfaction Guarantee, hypnotherapy,