freightquote news

By: Freightquote  05/12/2011

Posted by FQ Admin on 6/22/2011

Lenexa, KS, June 9, 2011 —, the largest online freight broker in the nation, recently surveyed over 45, 000 customers who did business with us last year. Using the Net Promoter methodology, an industry accepted standard, we were able to effectively gauge our customer satisfaction. Of those who responded, 77% gave us the high scores of 9 or 10 when asked if they would recommend to a business partner. This percentage increased our overall rating to 66% — a 20% increase over last year. According to other published Net Promoter scores, this ranks among some of the top US companies.