Factory Bathrooms Direct: Frequently Asked Questions

By: Factory Bathrooms Direct  05/12/2011
Keywords: customer service, Shower Tray, Full Bathrooms

How do I measure for my shower door?

If your shower tray is in a recess, measure from the finished tiled wall to the other finished tiled wall. If your shower tray is in a corner, measure from the finished tiled wall to the edge of your shower tray.

How do I pay?

We accept payment on-line, though a secure site. However in exceptional circumstances we will accept payment on delivery of cash only

Do Factory Bathrooms Direct install?

We can arrange for installation on delivery of your shower door only. We do not currently install full bathrooms There is a separate charge for this, please ask our customer service department for details.

Do Factory Bathrooms Direct deliver at the weekend?

Generally we deliver Monday to Friday. However if this does not suit we can make alternative arrangements for you.

Is there a guarantee with my purchase?

There is a lifetime guarantee on all of our products, which excludes parts subject to general wear.

What if I want to return my purchase?

Factory Bathrooms Direct will accept returns,however any goods which have been already fitted or the box opened will not be accepted.

What if I am not in when the delivery arrives?

All of our customers are called to arrange a suitable delivery time. We will not leave you waiting. If for whatever reason you are unable to be there, we will arrange to re-deliver.

What if I have an odd size shower tray?

We have access to a wide range of doors. Where possible we can source your specific door for you. Please ask our customer service department for details.

Keywords: customer service, Full Bathrooms, Shower Tray