Our highly skilled Atelier technicians are trained by Rolex, Breitling, Omega and Gucci. They use classic
techniques and state of the art equipment to repair, service and maintain your timepiece to the highest standard.
- Repair and restoration
- Jewellery Care Collection
- Polishing and re-plating
- Pearl stringing
- 12 month guarantee. Your statutory rights are not affected.
It is recommended by the Federation of the Swiss Watch Industry FH that mechanical watches are cleaned and serviced
every three years to ensure accurate time keeping. A Quartz watch has moving parts which also require regular maintenance.
What happens during a service?
During a full service your watch will be completely stripped and all components cleaned, and worn parts replaced on an exchange basis.
The components are then re-assembled, lubricated and all functions tested, regulated and sealed back into the ultrasonically cleaned case.
Testing takes place over a 5 day period where timekeeping and power reserves are tested.
How can I get my prestige timepiece repaired?
Simply take your item to your nearest Ernest Jones branch, and our staff will give you a verbal estimate and an approximation of when the
repair will be complete. If the watchmaker, after examining the movement, decides more work is needed a further estimate will be sent to you.
Which Ernest Jones stores have on-site technicians?
All Ernest Jones stores have a dedicated Atelier watch technician either onsite or within the local area. For information on your nearest
Ernest Jones Atelier watch technician, please call 0845 602 1112*. If you would like your watch to be sent to the manufacturer for maintenance,
you must request this when leaving your watch with us. Keeping your watch in perfect time.
Watch straps and batteries
We have a wide range of replacement watch straps and batteries that can be fitted in-store. Batteries are guaranteed for 12 months.
*Calls charged at local rate. May be recorded.