Prodata - Managed Services

By: Prodata  05/12/2011
Keywords: managed services, Sql Server, Performance Tuning

Need a part time DBA for a long term relationship?

The Prodata Service Desk offers a combination of proactive and reactive services to its clients. It is structured on recommended ITIL Best Practices for Enterprise Service Management and can provide support for:

  • SQL Server Database Engine Platform
  • Microsoft Business Intelligence Platform
  • Bespoke Solutions on the Microsoft Platform

The Prodata Service Desk is the main point of contact for requesting assistance or pro-active services. All calls should be routed to the service desk so they can be properly logged and escalated as required.

The main functions of the Prodata Service Desk are to provide:

  • Reactive Support
  • Access to the Support Catalogue
  • Incident & Problem Management
  • Change Management
  • Service Level Management
  • Performance Management

Why Use Prodata Managed Services?

  • Prodata maintains Microsoft Certified Professional Staff in all roles and has over 12 years experience supporting database solutions
  • Prodata frequently assists large organisations like Microsoft in complex SQL Server environments, trouble shooting and performance tuning
  • Prodata has access to the top SQL Server resources with the only MS Certified Database Architect in Ireland on staff. We maintain connections to the SQL product team and the international SQL community.

Where Prodata has designed your database or solution, we will have access to technical details that support us in providing you with the deepest insight into any issues with the solution.

Contact the Service Desk

Telephone+353 1 2933883
Web Support

Keywords: managed services, Microsoft Business Intelligence, Performance Tuning, Sql Server

Other products and services from Prodata


Prodata - SQL Consultancy

The Centre has access to Ireland’s only Microsoft Certified Architect on both the SQL 2005 and 2008 platforms and we have expertise in complex SQL architecture, performance tuning, high availability and other core aspects of SQL Server. SQL Server is the database platform of choice for organisations needing to manage high volumes of transactions per second, with little tolerance for down-time and a requirement for an automated failover site.


Prodata - Business Intelligence

Making this promise a reality demands a Business Intelligence solution that is comprehensive, secure, integrated with operational systems and available all day, every day. We are keen to share our thoughts with the Irish Technical Community and have delivered seminars on the following BI related topics in the last two years.


Prodata - SQL Lab Services

The Prodata SQL Centre of Excellence has a dedicated lab for SQL Server which is ideal for reproducing a production environment, proof of concepts or performance testing. Our team will work with you by bringing production problems faced by your organisation into the lab to analyse them and tune and optimise your servers performance.


Prodata - Bespoke Solution Design

We have an excellent track record of implementing database driven solutions such as BackOffice and extranet applications that tightly integrate with SQL Server, Oracle or messaging platforms such as IBM MQ or Biztalk. Before the widescale adoption of the framework, we offered development in Visual Basic 6.0 and a wide range of database management products.