By: Aspeon  05/12/2011
Keywords: Customer Support

FUSION is a unique collection of software products designed to give small and medium size businesses on-demand access to run key aspects of their business. ASPeon leverages its sophisticated SaaS delivery platform to bring you unrivalled security, performance and availability in an easy to use system.

Senior executives can now review Key Performance Indicators (KPIs) for a range of new metrics in their organisation, presented in an easy to interpret and visually appealing DashBOARD system.FUSION is a available to all of your staff whether in the office, tele-working or travelling abroad through a secure Internet connection.
FUSION Core Suite Includes:
FUSION ProACTProject accounting module to schedule and track resource allocation and project progress, costs and profitability across an organisation.
FUSION HelpDESKManages both internal and external customer support process.
FUSION TimeOUTRecords and tracks time for all employees in accordance with employment legislation
FUSION TimeOFFRecords and tracks all categories of leave with integrated business intelligence.
FUSION ClaimITExpense management system for recording, claiming, approval and reconciliation of travel expenses.
FUSION DashBOARDA standalone or integrated system to visually present key metrics or KPIs for any aspect of the business. Comes with tight integration into Fusion as standard, with the possibility to easily integrate with client systems.
FUSION BaseProvides foundation functionality for Fusion platform and includes a number of modules for user administration, Basic HRIS, Asset Management, Message taking, Staff Photo Album, Phone List, Departmental & personal intranet Portal and System Administration Utilities.
FUSION Documents
An add-on module for every Fusion Core module, which allows seamless attachment of any document or annotation to each record
Ozone comprises a suite of Open Source products selected and certified by ASPeon and brought to you through ASPeon's SaaS delivery platform. Available only to existing FUSION customers.
FUSION Network:
ASPeon partners with leading ISVs to bring you and expanded range of best is class products via our SaaS delivery channel. Available only to existing FUSION customers.

Keywords: Customer Support

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Client Services

For clients who have non-standard support requirements, ASPeon offers Custom support packages which are tailored to individual requirements for an additional fee. A Service Level Agreement is issued for each purchase of Fusion and contains the details of the support options above. A discounted bundle of 10 support incidents covering support not included under the standard support agreement.