Client Services

By: Aspeon  05/12/2011
Keywords: professional services, Customer Support

Professional Services - Customer Support - Training

  • Bespoke development
  • Custom Dashboard implementation.
  • Customised services
  • Data Migration
  • Data & secuity Audits
  • Database and web server performance tuning
  • Integration services
  • SaaS Migration (for ISVs)
  • System Design & Analysis
  • System Upgrades
  • Technical Consultancy

A 90 day warranty period is included as standard with every professional services assignment. Our Customer Support package is included as standard in every FUSION purchase. In addition, we offer a range of additional support packages for situations which fall outside of standard support.

Support Options

Standard Covers any bug or error relating to the normal operation of all FUSION modules during office hours. Standard Support is included at no extra charge with every FUSION subscription purchased.
Support Plus - 10 Pack A discounted bundle of 10 support incidents covering support not included under the standard support agreement.
Support Plus - 1 Pack A single incident covering support not included under the standard support agreement.
Custom Support Pack
For clients who have non-standard support requirements, ASPeon offers Custom support packages which are tailored to individual requirements for an additional fee.


A Service Level Agreement (SLA) is issued for each purchase of Fusion and contains the details of the support options above.

Keywords: Customer Support, professional services

Other products and services from Aspeon

05/12/2011

Products

Provides foundation functionality for Fusion platform and includes a number of modules for user administration, Basic HRIS, Asset Management, Message taking, Staff Photo Album, Phone List, Departmental & personal intranet Portal and System Administration Utilities. FUSION is a unique collection of software products designed to give small and medium size businesses on-demand access to run key aspects of their business.