SAMSUNG AUTHORISED SERVICE CENTRE IRELAND
Returning product for repair:
Terms of business for Camera Repairs
Print off and complete the 'Repair Request Form' after clicking Agree to these terms and conditions, Provide the product details and a full fault description. Please ensure that all fields are completed including full contact details (with e-mail address). This will enable us to make contact with you if we should require additional information or to notify you of estimate or repair completion. Please retain a copy for your reference. Your personal details will only be used for the purposes of contacting you regarding your repair, including any required financial transactions. In the case of a warranty repair, your details will be passed on to the product manufacturer. Your details will not be passed to any other organisation without your permission. Please be advised that we will report and pass on to the police or authorities any recorded footage on your product, the content of which is found to be of a nature that we believe may be illegal. To avoid damage occurring during transportation, please ensure that your product is securely wrapped. We recommend that you wrap some bubble-wrap around the item or items, and then pack them in a sturdy box with polystyrene chips or other suitable packing material to avoid movement within the box, preferably to a thickness of 1-2 inches all around. Secure fast with adhesive tape.
Send your parcel to our repair centre at:
B.A.V.S. Unit 55/1, Block 503, Greenogue Business Park, Rathcoole, Co Dublin.
Please remember to include a copy of your original purchase receipt. Do not send the original. Please ensure that you use a suitably secure and traceable means of transportation. We would suggest that you post your product from your local post office, making sure you obtain a proof of posting certificate, For all warranty repairs, please ensure that your product is eligible before sending (copy of proof of purchase required). Please do not send accessories with individual items of equipment, unless specifically requested to do so. If the repairs to your product are covered under the terms of the warranty, a repair will be completed within our target turnaround of 10 days subject to spares availability; however we cannot Guarantee a completion date. If the problem is found to be one that is not covered under the terms of the warranty (i.e. physical damage), or if the unit is found to be one that does not qualify for repairs under the warranty, an estimate will be raised and provided to you by letter or e-mail.
Returning product for estimate – Out of warranty repairs
Upon receipt of your product an estimate will be raised and provided to you by letter or e-mail. If there is no fault apparent, we will contact you to arrange return at your cost. Once an estimate is accepted we require payment in full then we will endeavour to complete the repair within 10 days subject to spares availability. however we cannot Guarantee a completion date.
Please note: We do not accept Cheques for final payment.
Estimates Following issue of an estimate.
If we receive no return communication within 14 days, we will dispose of the camera in accordance to TORTS (interference with goods) ACT 1977.
After refusal of an estimate, you will have one of two options;
You can elect to have the item returned to you (courier charges apply)
You can authorise B.A.V.S. to arrange disposal (we will request this confirmation in writing – by letter or e-mail).