Hints & Tips:
Q When I hire an ambulance what can I expect?
A: The ambulance and crew should be fit-for-purpose, spotlessly clean and all patient comfort equipment, including heaters and ventilation, should be in good working order. The ambulance should arrive on time and the crew should seek to be properly briefed by nursing staff or family members on the condition of the patient when they arrive. They may elect to assess the patient prior to transport.
Q: Are the crew properly qualified?
A: All ambulance crews are obliged to carry their PHECC Registered Practitioners Licence under the terms of private health insurance contracts. You should feel free to ask to see it. Picture identification should also be prominently displayed.
Q: Is the vehicle fit-for-purpose?
A: Generally, the ambulance must conform to the lower of the European CEN1789/2000 standards – i.e. it must be ‘compliant’, less than 6 years old and have travelled less than 100,000 miles. If in doubt ask the operator for documentary evidence.
Q: Is the operator properly approved?
Q: Are you dissatisfied with the service provided?
A: Remember, in almost all cases, you have a choice of ambulance operator. Raise your concerns with the operator in the first instance. If you are still unhappy, take the matter up with your health insurance company. If you don’t complain the problems you encountered will persist!
Q: What about the cost?
A: Costs will obviously vary between operators and will depend on time and distance. Check if your operator has a base near you – this will substantially reduce your costs. Local trips may be less expensive than you might expect.
Q Can I claim from my Private Health Insurance?
A: Private health insurers cover many typical ambulance transports. An ambulance operator will tell you immediately if you are covered or not. Even if your insurer does not cover the transport, the cost can normally be offset against your tax liabilities.
Q: A relative has been discharged from an A&E / Hospital Ward how do I get them home quickly?
A: In the current environment a public ambulance may not be available immediately to carry out the transfer. In many cases a private ambulance may be available earlier, for non-emergency transports only.
Why not contact Medicall Ambulance on 1890 666 999 to see if we can help?