In today’s competitive environment, excellent customer service is critical to all business success. Customers expect a high level of service combined with a high quality product. However support centres can be costly and slow. Organisations have to look for new ways to enhance the customer service experience while meeting budget constraints.
SoftCo Customer Self-Service provides an anywhere, anytime access portal that combines client information from a number of different sources and makes it available in a secure, simple format. Customers simply log on and securely and flexibly view their own documents whenever they want, bypassing queues and delays. Available on-premise and via SoftCo Cloud, the solution integrates seamlessly with existing corporate systems.
SoftCo Customer Self-Service enables organisations to deliver excellent customer service to their clients while reducing costs and improving efficiencies.
- Improved customer service and retention levels
- Quick and easy access to all documentation
- Real-time access to information
- Rapid problem resolution
- Reduced inbound support calls